topic Re: wifi router setup not working in Nest Wifi

wifi router setup not working

nestwife — Mon, 11 Apr 2022 10:20:16 GMT

I tried setting up my nest wifi router and I probably did some mistake. All devices(1 router and two end points) show up in Google home, but I cant complete the setup

Thanks

Re: wifi router setup not working

David_K — Tue, 12 Apr 2022 19:50:16 GMT

Are you following the steps described here? Can you tell us a little bit more about what you mean by can't complete the setup? What do you see in the app? Any errors?

Re: wifi router setup not working

nestwife — Thu, 14 Apr 2022 12:47:59 GMT

Thanks David

When I goto Google home app, it shows option for "Setup Nest Wifi router"

I choose home, (My home: address,)

Looking for devices ( I have disconnect power to all wifi extenders I have and only connect power to router)

It says "Nest Wifi router found - Would you to like to setup setupxxxA.ybd"

click next and it shows me "Scan the QR code"

Once I scan the QR code, it says

"google Home" wants to join wi-fi network "setupxxxA,ybd?

I select join and the error I get is

"Connection failed: Couldn't connect to device. Try again to tap get help for more solutions"

Re: wifi router setup not working

David_K — Thu, 14 Apr 2022 13:22:34 GMT

In that case, try this instead:

Force close the Google Home app
Open your phone's Wi-Fi settings and manually connect to setupxxxA.ybd
Once connected, re-open the Google Home app and continue setup

To avoid issues, make sure both Wi-Fi and Bluetooth and turned ON and turn OFF mobile data.

Re: wifi router setup not working

nestwife — Sun, 17 Apr 2022 03:03:23 GMT

Thank you David, that worked.

Re: wifi router setup not working

David_K — Sun, 17 Apr 2022 10:04:02 GMT

No problem!

Re: wifi router setup not working

Jeff — Tue, 19 Apr 2022 18:19:19 GMT

Hi, nestwife.

I'm happy to see that davidking was able to help you out here! Thanks, davidking for the input. Before I mark this as resolved, I just wanted to follow up and see if there's anything else you needed. If you're all set, just let me know.

Thanks!

Re: wifi router setup not working

nestwife — Wed, 20 Apr 2022 02:41:17 GMT

I am good, thanks

Re: wifi router setup not working

Jeff — Wed, 20 Apr 2022 17:16:05 GMT

Hi, all.
As we got our resolution here, I'm going to mark this one as resolved. Thanks again to davidking who helped and contributed. If anyone has any other needs, please feel free to open up a new thread.
Thanks!