topic Re: Port forwarding Helium in Nest Wifi

Port forwarding Helium

fishcake — Thu, 07 Apr 2022 05:20:58 GMT

Im trying to port forwarding my helium device on my google nest on port 44158 but it shows that the port still closed i have rebooted the device and the network but still not working. I've also looked at the the reply in a similar post with the link from Olavrb but not working as well. Any suggestions?

Re: Port forwarding Helium

EdwardT — Tue, 12 Apr 2022 19:04:09 GMT

Hi fishcake,

Thanks for reaching out. I'm sorry to hear that you're having an issue with port forwarding on your Google Wifi network. I'd love to know more about this and I have a few questions:

What's the make and model of your upstream modem / router?
Have you tried to add port forwarding from the modem to the mesh?

Thanks,

Edward

Re: Port forwarding Helium

fishcake — Wed, 13 Apr 2022 14:54:23 GMT

Thank you for responding. I have not tried port forwarding from the modem and will look into it. So far I’ve only tried port forwarding from the router. I have the 1st generation of google wifi mesh routers. And I am using a modem provided to me by my ISP spectrum.

Re: Port forwarding Helium

tommyello — Mon, 18 Apr 2022 14:56:32 GMT

Hi Edward, I'm interested in this issue and have similar scenario I am working through.

I am working with;

- Verizon Fios g3100 router/isp
- Google Nest Router & 3 google points

I started by
- connecting my device (Helium) to Verizon router
- reserving static ip for device (Helium)
- config port forward for device (Helium)

Result: After port checking, port is Open - success!

My next step is to do same on Google Home/Nest Router;
- reserve static IP on Home (for device Helium)
- config port forward on Home (for device Helium)
(both of these are setup correctly for device Helium as far as I can tell)

However, once I remove the device (Helium) from wired connection (with Verizon Router)

Result - Port Closed

----
So, this is as far as I can get.

From what I understand, I must;

**Apply port forwarding to device (Helium) AND Nest Router**,
Then, (supposedly) I can delete port forward & static ip for device (Helium) in Verizon and just use port forward and static ip Mesh config'd in Nest.

This is as far as I have gotten.

Issue: I do not see how it is possible to apply port forward on 'Nest Router' in addition to device (Helium), I do not see Nest Router listed as a device in the list.

Re: Port forwarding Helium

Jeff — Thu, 19 May 2022 21:43:04 GMT

Hi, everyone.

It's been a little while since we've seen some activity here. I did want to remind everyone we have a help article regarding port forwarding, found here: https://bit.ly/2WBaUUm. This article will go over the process and any differences you need to take into account if you're using IPv6 or IPv4 as well as other specific settings.

If you've gone through that guide and followed the steps and are still seeing issues, please let me know.

Thanks.

Re: Port forwarding Helium

Jeff — Mon, 23 May 2022 16:49:56 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: Port forwarding Helium

Jeff — Tue, 24 May 2022 17:15:14 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks