topic Re: Issues with using zoom & Microsoft teams in Nest Wifi

Issues with using zoom & Microsoft teams

Cozzy — Fri, 11 Mar 2022 20:41:29 GMT

I have a nest router & 3 points, normal connectivity is ok but it only allows very poor connectivity with video conferencing on zoom or Microsoft teams. Any suggestions

Re: Issues with using zoom & Microsoft teams

Anonymous — Sat, 12 Mar 2022 08:00:57 GMT

How fast internet speeds do you have through your ISP?

What speed does Google Home show on the daily automatic speed test?

Google Home app -> Wi-Fi -> Network

What device(s) are you using Zoom and Teams with? Do they support Wifi 5/ 802.11ac and 5ghz?

https://support.google.com/googlenest/answer/6280668?hl=en

Re: Issues with using zoom & Microsoft teams

rexi98 — Tue, 19 Apr 2022 01:05:03 GMT

Hi Cozzy

I have been having the same issue for a couple of years. The only workaround I've had is to go in and "Prioritize" the device i'm using.

Well that worked up until today. Now that doesn't work any more and it's worse than ever.

Google doesn't seem to care. It's been well documented online and no fix has been made.

Apparently going into the App > Wifi > Settings > Preferred Activities and then either ticking or unticking the Video conferencing box has helped some users. This has done nothing for me at all and issue remains worse than ever.

Attn Google - any other ways to rectify this issue?

Thanks

Scott

Re: Issues with using zoom & Microsoft teams

Anonymous — Tue, 19 Apr 2022 19:38:26 GMT

I use Teams every work day from home with no problems, for years now. Wirelessly even. I got fiber 1000/1000mbps into the master puck. I've disabled all preferred activities, and never set a priority device.

What speeds do you have, and what kind of internet connection? Fiber, coax etc.

What results do you get on Speedtest.net in regards to speed, ping and jitter?

What does the Microsoft 35æ65 connection test say?

https://connectivity.office.com/

Re: Issues with using zoom & Microsoft teams

EdwardT — Tue, 26 Apr 2022 00:25:08 GMT

Hi folks,

@Anonymous, thanks for the help!

@rexi98 and Cozzy, how's it going with your Google Wifi? Still need our help?

Thanks,

Edward

Re: Issues with using zoom & Microsoft teams

rexi98 — Tue, 26 Apr 2022 00:29:11 GMT

Hi EdwardT - thanks for the follow up. It's been pretty tempramental hyowever i've found a fix by following these steps:

- Preferred activities OFF (Wifi > Settings > Preferred activities > Both unticked) <--- why off? no idea.

- NO Prioritized devices on network

- Restart Wifi network from app (Wifi > Settings > scroll to bottom)

- Power off restart Modem and all Google Nest units - power back on 1 by 1 starting with Modem, Primary Wifi unit, the additionals

- Restart computer

Zoom is now working fine on the G Wifi units.

Thanks

Re: Issues with using zoom & Microsoft teams

EdwardT — Tue, 26 Apr 2022 17:32:22 GMT

Hi rexi98,

Thanks for the update. Please observe it for now and let us know if the issue reoccurs again so we can investigate further.

Thanks,

Edward

Re: Issues with using zoom & Microsoft teams

EdwardT — Sat, 30 Apr 2022 18:13:04 GMT

Hi rexi98,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Issues with using zoom & Microsoft teams

EdwardT — Sun, 01 May 2022 18:37:49 GMT

Hi rexi98,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward