topic Re: issues with google nest hub saying no internet in Nest Wifi

issues with google nest hub saying no internet

vulgarwolf — Thu, 28 Apr 2022 09:33:10 GMT

im having issues with a Google nest.

I have 2 extra wifi pods to spread the wifi signal..recently when logging into my google home app it's saying the nest is off-line and no internet.

however the google camera is working ...all the devices in the house are connecting yet using google home app it doesn't show any connected

Re: issues with google nest hub saying no internet

gatkins — Thu, 28 Apr 2022 09:41:31 GMT

Same issue just now, this also occurred last week, only solution I could find was a factory reset of the Google Nest WiFi points. Pretty bad really

Re: issues with google nest hub saying no internet

vulgarwolf — Thu, 28 Apr 2022 09:44:22 GMT

previously I could see all devices and limit activity for children at bed time.

now I can't see who is online.

I sorted it last weekend...within a week it's giving the off-line message again

Re: issues with google nest hub saying no internet

gatkins — Thu, 28 Apr 2022 09:58:22 GMT

same here... lost all connectivity to the wifi devices and ability to see devices on the nest.
This time restarting the Nest router point fixed all

Re: issues with google nest hub saying no internet

gatkins — Thu, 28 Apr 2022 09:59:47 GMT

Gen 1 WiFi points each needed to be restarted
this is becoming tedious Mr Google!

Re: issues with google nest hub saying no internet

DM4121 — Thu, 28 Apr 2022 10:00:09 GMT

I'm having the exact same issue.

Read up on this and said to change privacy settings and flick Google cloud settings off and then back on. But when trying to do this it says unable to communicate with the network at this time. Keen to see if someone else can find a solution that works.

Re: issues with google nest hub saying no internet

gatkins — Thu, 28 Apr 2022 10:04:20 GMT

@DM4121 Just tried your fix re cloud settings... it let me do that.
But you probably need to resolve the offline issue first.
Try Power cycle each Nest point, if not then you may need to do a factory reset. (nasty business)

Re: issues with google nest hub saying no internet

gatkins — Thu, 28 Apr 2022 10:18:55 GMT

My current software version is
Nest Router: 14150.43.80
WiFi Point: 1.54.294928

Re: issues with google nest hub saying no internet

Mars1 — Fri, 29 Apr 2022 07:32:34 GMT

Having this same issue. I am using Google WiFi original points, including the base point. All points show as offline. All devices across the house are still working fine - multiple TVs, smart lights, computers, phones, etc. Each remote puck is wired back via ethernet to a main switch, there is traffic running through all the connections on the switch.

Google, please fix this tedious problem. The old WiFi app worked fine, all the issues seem to have started when you migrated the management into the main Home app.

Re: issues with google nest hub saying no internet

gatkins — Fri, 29 Apr 2022 07:38:39 GMT

Agree This is quite annoying.
App shows "No Internet", All or most Wi-Fi points are offline.
I run a Hybrid mix of Old Gen 1 Puk and new Nest Puks
First time I needed to factory reset the puk, second time just power cycle.

Re: issues with google nest hub saying no internet

DorraJ — Fri, 29 Apr 2022 12:08:55 GMT

Same thing happened here as well. Second time in two weeks. First time was resolved by restarting my the Google WiFi router AND my ISP’s broadband modem. Restarting the router alone didn’t help.
Too disruptive to restart again, will just leave it alone for now. Hope Google can resolve it at their end soon!

Re: issues with google nest hub saying no internet

romeroc — Sat, 30 Apr 2022 01:36:44 GMT

I have had this issue 4

times in two weeks. Tonight I got it back and running for a second and then it went down again. This is NOT my ISP problem. This is COMPLETELT unacceptable and I will never buy a google product again. I have my old standard router waiting to reconnect. So frustrating. You owe me money google!

Re: issues with google nest hub saying no internet

Headstrap — Sat, 30 Apr 2022 01:58:05 GMT

Same issue with Nest Wifi. The Hub is offline in Google Home app. But internet and all connected devices are working. 2 Points are also online. Restarted network and ISP modem didn't resolve. Glad to see not just me. Haven't tried factory reset yet. Hoping Google will send an update to fix.

Re: issues with google nest hub saying no internet

Headstrap — Sat, 30 Apr 2022 01:59:10 GMT

Did you try factory reset? I haven't yet.

Re: issues with google nest hub saying no internet

romeroc — Sat, 30 Apr 2022 02:00:53 GMT

Yes. I’ve tried resetting tonight 3 times.

Re: issues with google nest hub saying no internet

DorraJ — Sat, 30 Apr 2022 02:04:07 GMT

Okay, guess I shan't bother doing factory reset since you've already done it 3 times to no avail.

Re: issues with google nest hub saying no internet

DorraJ — Sat, 30 Apr 2022 02:09:32 GMT

Actually, it seems quite ridiculous that we're only able to manage our own Wifi network when the Google servers are able to access the Google Wifi router in our home network.

Or is it that there's a management service in the router that isn't working because it can't contact the Google servers?

Definitely need a fail safe whereby the app can manage the router even though there is no connectivity back to Google.

Re: issues with google nest hub saying no internet

gatkins — Sat, 30 Apr 2022 03:01:54 GMT

1st time Power Cycle, of Nest devices and ISP equipment did nothing, I need to do a Factory reset.

2nd time a power cycle of the Google Nest Router point worked.

Re: issues with google nest hub saying no internet

DorraJ — Sat, 30 Apr 2022 04:59:19 GMT

Oddly enough, I just powered on a device which has been turned off for several months.

Google Home App sends me a notification that a new device just joined the network - but in the App, it still says that the network is still offline... *sigh*

Re: issues with google nest hub saying no internet

DorraJ — Sat, 30 Apr 2022 05:04:49 GMT

Sounds like there's no consistency in the pattern then - or there's a myriad of factors that need to be aligned for it to restore functionality.

Suspect perhaps the ISP just needs to assign a new IP to the router? i.e. the current IP's traffic somehow gets blocked along the way to Google.

Or maybe certain ISP subnets just don't work well with Google? i.e. ISP DHCP renews our router's IP address with a subnet that Google doesn't like.