topic Re: GoogleNestPoint Connection problem during setup check password in Nest Wifi

GoogleNestPoint Connection problem during setup check password

papaya — Sun, 03 Apr 2022 00:40:17 GMT

I have a 3 point Nest Wifi. 1 hub, 2 points. I have factory reset my hub multiple times after various problems. In this latest problem I have one Nest Point that is not able to complete the setup. The error message I receive is:

Connection problem during setup

GoogleNestPoint**** could not connect to <my nest wifi uuid> - please check your password.

I've tried factory reset of the point multiple times, the problem persists. I don't really get how I'm supposed to 'check your password' 🤷‍♂️

The 2nd point joins the mesh ok and devices can connect ok when within range.

Though, asides from this problem, my Pixel 6 Pro phone is not able to connect to the WiFi on either the point or hub! It just connected and immediately disconnects with no error.

I have owned Nest Wifi for less than a year and it's plagued with issues. I'm close to returning it for a refund or just throwing it into a river to save my sanity.

If there's any other suggested solution that doesn't involve 'reset' is some sort I'm interested to hear it.

Re: GoogleNestPoint Connection problem during setup check password

Anonymous — Sun, 03 Apr 2022 09:35:50 GMT

You are sure it's properly factory reset when trying to set it up? The light should pulsing blue:

https://support.google.com/googlenest/answer/6191584?hl=en

Factory reset instructions:

https://support.google.com/googlenest/answer/6246619?hl=en

You could try to set it up from a different Android, iOS or iPadOS device with the Google Home app. You could also try to set it up using the setup key, instead of scanning the QR.

https://support.google.com/googlenest/answer/9012064?hl=en

Re: GoogleNestPoint Connection problem during setup check password

papaya — Tue, 05 Apr 2022 12:00:59 GMT

According to the docs I'm seeing the right lights for a successful factory reset. The Blue you mention is not related to my points.

I've tried using both QR code and the code inscribed on the bottom of the points.

I've gone through the entire factory reset and setup process on multiple Android devices and an iPad.

Just now, after another round of reset and setup, 2 days later my 2 points have inexplicably dropped off the mesh and started pulsing yellow!

These things are borked.

Re: GoogleNestPoint Connection problem during setup check password

EdwardT — Tue, 05 Apr 2022 19:04:50 GMT

Hi folks,

@Anonymous, thanks for the help!

@papaya, thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Google Wi-Fi devices. I'd love to know more about this and I have a few questions:

Who's your ISP?
What is the status of the light on the primary Wi-Fi point?
Does the child point broadcast the setup SSID located at the bottom of the unit?

Looking forward to your response.

Thanks,

Edward

Re: GoogleNestPoint Connection problem during setup check password

Jeff — Tue, 12 Apr 2022 16:53:23 GMT

Hi, papaya.
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Re: GoogleNestPoint Connection problem during setup check password

Jeff — Thu, 28 Apr 2022 21:21:27 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: GoogleNestPoint Connection problem during setup check password

Jeff — Tue, 03 May 2022 19:48:37 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks