topic changed wi-fi - can’t connect nest! in Nest Wifi

changed wi-fi - can’t connect nest!

simoneddo — Mon, 02 May 2022 13:09:25 GMT

We’ve changed from Sky to Shell fibre broadband and now can’t connect.

Re: changed wi-fi - can’t connect nest!

Jeff — Thu, 12 May 2022 21:40:16 GMT

Hi, simoneddo.

Sorry to hear you're having connection issues. When you switched ISPs, did you wire everything up the same way as with your old hardware? Does the new modem you got from Shell include a wireless network as well, or is it just a standard modem? Did you reset your router at any point?

If you can give me a few more details, we can get this working for you. I look forward to your reply.

Thanks.

Re: changed wi-fi - can’t connect nest!

Jeff — Mon, 16 May 2022 18:22:23 GMT

Hi, simoneddo.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Re: changed wi-fi - can’t connect nest!

Jeff — Mon, 23 May 2022 17:35:06 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: changed wi-fi - can’t connect nest!

Jeff — Tue, 24 May 2022 22:40:58 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks