topic Re: My Google wifi router keeps dropping connection in Nest Wifi

My Google wifi router keeps dropping connection

biju1216 — Thu, 31 Mar 2022 04:54:01 GMT

I have had the Google Wifi product for many years. The router that is connected to my modem suddenly started losing connectivity in an intermittent manner.

I thought the router was broken so I went and bought another but even that is now dropping the connection after a few hours. I have reset the router multiple times, it reconnects and then loses connectivity again in a few hours.

Can you please help?

Re: My Google wifi router keeps dropping connection

S3bryan — Thu, 31 Mar 2022 20:56:59 GMT

Google just released a new firmware to possibly address this you will have to wait as it’s a phased rollout during the month.

Re: My Google wifi router keeps dropping connection

myidaho — Fri, 01 Apr 2022 00:38:55 GMT

Does the rollout apply to Gen1 purchased in 2018 before the redo of Gen1 in 2020?

Re: My Google wifi router keeps dropping connection

myidaho — Fri, 01 Apr 2022 04:10:19 GMT

Does the firmware upgrade apply to Gen 1 Google wifi?

Re: My Google wifi router keeps dropping connection

Jeff — Fri, 01 Apr 2022 19:24:24 GMT

Hey, biju1216.

As S3bryan mentioned, there's a new firmware version rolling out that may help with your network stability and performance. It's going out now and all users will have it before the end of the month. If that update lands and you still don't see any improvement with your network, definitely let me know and we can look deeper into causes. Let me know if you have any questions.

Thanks.

Re: My Google wifi router keeps dropping connection

Jeff — Thu, 07 Apr 2022 20:25:11 GMT

Hey, biju1216.
Just to give you a bit more info, the update version for both Google WiFi and Nest WiFi will be 14150.43.80. If you are seeing a different version number when you check in Google Home, you have yet to receive the updated firmware. Let me know if you have any questions about that.
Thanks.

Re: My Google wifi router keeps dropping connection

Jeff — Mon, 18 Apr 2022 17:40:47 GMT

Hi, biju1216.

I know we have been waiting on that update, but it's been a while since we've checked in. I wanted to see if you got that firmware release and to see if it improved anything on your end. If you're still waiting for the firmware, it should arrive real soon. Let me know if you have seen any changes on your network.

Thanks.

Re: My Google wifi router keeps dropping connection

biju1216 — Tue, 19 Apr 2022 01:09:19 GMT

Still waiting for the update

Re: My Google wifi router keeps dropping connection

Jeff — Tue, 19 Apr 2022 22:40:51 GMT

Thanks for checking in, biju1216.

We'll keep this open so we can get that update pushed through and see how it impacts things for you.

Re: My Google wifi router keeps dropping connection

G_GEARHEART — Sat, 23 Apr 2022 13:44:42 GMT

I’m having the same issue. Every half hour or so I have to reset my connection it’s getting very annoying. I’ve never had problem up until these past two months.

Re: My Google wifi router keeps dropping connection

Jeff — Mon, 25 Apr 2022 21:30:55 GMT

Hi, G_GEARHEART.

Sorry that you're seeing issues as well. Would you mind checking in the Home app to see which software version your router is running on?

Thanks.

Re: My Google wifi router keeps dropping connection

Jeff — Fri, 29 Apr 2022 16:40:35 GMT

Hi, G_GEARHEART.
I just wanted to check in once more to see if you were able to check your software version. By now you should have the latest release, but it's worth a look.

Thanks.

Re: My Google wifi router keeps dropping connection

G_GEARHEART — Fri, 29 Apr 2022 20:20:04 GMT

Sorry i keep replying to that email and it’s not working. How do I check which software I’m on?

Re: My Google wifi router keeps dropping connection

Kazafz — Wed, 04 May 2022 08:15:28 GMT

I just started having intermittent wifi drops out as well now. Has there been a fix yet?

Re: My Google wifi router keeps dropping connection

G_GEARHEART — Wed, 04 May 2022 10:31:37 GMT

No. And no one has finished helping me.

Re: My Google wifi router keeps dropping connection

biju1216 — Wed, 04 May 2022 11:51:11 GMT

It works now. Thx

Re: My Google wifi router keeps dropping connection

Kazafz — Thu, 05 May 2022 21:47:33 GMT

Same here - I woke up this morning and still having frequent WIFI drop outs...

Re: My Google wifi router keeps dropping connection

Jeff — Tue, 10 May 2022 19:37:48 GMT

Hi, everyone.

I can definitely see that while the firmware update helped some people out, others are still having issues. If you haven't power cycled your network since the update arrived, it would be a good idea to do so now. After restarting the network to ensure all the update settings are properly applied, let me know what what you're seeing in regards to network performance.

Thanks.

Re: My Google wifi router keeps dropping connection

G_GEARHEART — Tue, 10 May 2022 20:13:24 GMT

How do you check what software you’re on and how do you update it?

Re: My Google wifi router keeps dropping connection

Jeff — Tue, 10 May 2022 21:48:33 GMT

Hi, G_GEARHEART. Below is the process to check your version. Updates are downloaded automatically, so you don't need to do anything to update.

Open the Google Home app .
Touch and hold your device's tile.
Tap Settings Device information.
Scroll down to view your software version.

Thanks.