topic Re: Slow speeds from Google Wifi in Nest Wifi

Slow speeds from Google Wifi

rayman — Tue, 19 Apr 2022 16:51:34 GMT

My internet service is 250/250 but I am consistently getting 130/220 on my gen 1 google wifi router.

This is the speed test on the router itself, not on connected devices (which are even slower).

I've performed a factory reset on the router and currently have only two devices connected, none of which has made any different.

Connecting a PC directly to the ONT, bypassing the google wifi, results in speeds greater than 250/250.

Re: Slow speeds from Google Wifi

Jeff — Wed, 04 May 2022 16:53:28 GMT

Hi, rayman.

Sorry to hear about your speed issues on the WiFi network. I'll be happy to look at this and help you sort things out here. I have a few questions to get us looking in the right direction on this.

Are the speeds consistently slow, or do they drop and rise?
When you run a mesh test, what are the reported strength of connections to each of your points?
For the speed test, are you running it in the Home app, or are you running it on a service like SpeedTest?
Have you prioritized any devices in the Home app? If not, try prioritizing any device and then running the speed test again.
Do you have any preferred activities set up in the Home app? If so, have you tried disabling those?

I'll look for your reply on this and I look forward to getting this sorted out with you.

Thanks.

Re: Slow speeds from Google Wifi

rayman — Wed, 04 May 2022 17:13:40 GMT

Thanks.

They are consistently slow.

I'm running it without any mesh satellite points for testing.

I'm using the Home app. Other speed tests give similar results.

Again, for testing purposes, the network only has one device on it.

No preferred activities.

Re: Slow speeds from Google Wifi

Jeff — Thu, 05 May 2022 17:29:51 GMT

Thanks for the update, rayman.

Could you turn on a preferred activity and run a speed test? We haven't quite identified why yet, but sometimes setting a preferred activity lifts the entire network speed. If that doesn't work, remove the preferred activity, and then set a device to be prioritized, it can be any device on the network, and then run the speed test again.

Let me know if you see any changes there.

Thanks.

Re: Slow speeds from Google Wifi

Jeff — Tue, 10 May 2022 18:52:44 GMT

Hi, rayman.

I'm just checking to see if you saw my last message and to see if you were able to run that test. If so, let me know what results you saw.

Thanks.

Re: Slow speeds from Google Wifi

Jeff — Wed, 11 May 2022 17:04:20 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: Slow speeds from Google Wifi

Jeff — Thu, 12 May 2022 20:36:12 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks