topic Re: Cannot connect Google router in Nest Wifi

Cannot connect Google router

Franklin4455 — Thu, 28 Apr 2022 03:06:57 GMT

Reset router. Stopped working. Setting up as new device via app on iPhone. Get to the point I scan the router in ok. But then it says it cannot connect to setup the WiFi network. Dead in the water

Re: Cannot connect Google router

EdwardT — Sat, 30 Apr 2022 16:45:34 GMT

Hi Franklin4455,

Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Google Wifi after the reset. I'd love to know more about this and I have a few questions:

What's the light status of your Google Wifi?
Is the ethernet cable connected to the port with the globe icon?

Also, could you check if you still have a Wifi button on your Google Home app? If so, please follow the steps below:

Open the Google Home app and tap on WiFi
Tap on the gear icon and select reset network
Try setting up your Google Wifi router again.

Let us know how it goes.

Thanks,

Edward

Re: Cannot connect Google router

EdwardT — Tue, 03 May 2022 18:34:04 GMT

Hi Franklin4455,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Cannot connect Google router

EdwardT — Wed, 04 May 2022 21:50:38 GMT

Hi Franklin4455,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Cannot connect Google router

Bcalitri — Fri, 06 May 2022 01:17:32 GMT

I am having the same issue my device is flashing blue. When setting up through the home app, naming the network and setting the password, then it says it can’t connect

Re: Cannot connect Google router

Jeff — Mon, 09 May 2022 17:07:50 GMT

Hey, everyone.

It looks like the OP either was able to get this sorted out or has gone elsewhere for support. If anyone still has unresolved issues, please feel free to open up a new thread as we'll be locking this one.

Thanks.