topic Re: Google Home - Network Offline in Nest Wifi

Google Home - Network Offline

ijessicaec92 — Thu, 28 Apr 2022 20:51:50 GMT

This is the second time in the last two weeks that google home is saying my network is offline. When I go to the wifi section of the app the internet symbol is red/orange and the ‘wifi devices’ and ‘devices’ symbols are greyed out.

All of my devices are still connected to the internet even though the app is saying my network is offline.

One mesh is still saying online which is upstairs.

Can anyone help with this?

Re: Google Home - Network Offline

gatkins — Thu, 28 Apr 2022 23:45:01 GMT

Others experiencing the same issue
https://www.googlenestcommunity.com/t5/Nest-Wifi/issues-with-google-nest-hub-saying-no-internet/m-p/151531#M16011

Re: Google Home - Network Offline

DorraJ — Fri, 29 Apr 2022 12:10:53 GMT

Same here. Second time in two weeks! Didn’t bother to restart again seeing that it is a common problem at the other thread.
Hope Google can resolve it asap.

Re: Google Home - Network Offline

Martini — Fri, 29 Apr 2022 15:40:44 GMT

I also had that problem in the past (June 2021). I don't know if it is a problem of the Google Wifi device or the Google Home app that was not recognized the Google Wifi access point on the network.

I factory reset all the devices, brought them all together, configure them, got them all working again. But after some time Google Home insisted that some of them were disconected while the Google Wifi devices had normal lights and seemed to keep working.

Later, Google Home was updated to "2.46.1.7" (2021-11-11) and my problems where gone. Today I have Google Home version 2.50.1.8 and I haven't experienced the issue again, but maybe someone with the skills can back level the app and give it a try.

Regards

Re: Google Home - Network Offline

Jeff — Thu, 05 May 2022 22:56:51 GMT

Hi, ijessicaec92.

I just wanted to check in and see if you saw the replies here and to see if you got this worked out or to see if you still needed some help. Let me know if there's more you might need on this.

Thanks.

Re: Google Home - Network Offline

Headstrap — Fri, 06 May 2022 05:04:02 GMT

I am on Google Home v2.50.1.8 and continue to experience the issue.

https://photos.app.goo.gl/82XkUFoHA1yNLEFA8

Re: Google Home - Network Offline

Jeff — Mon, 09 May 2022 16:27:16 GMT

Hi again, ijessicaec92.

I just wanted to check in once again to see if you still needed help here.

Thanks.

Re: Google Home - Network Offline

Jeff — Thu, 12 May 2022 20:43:21 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: Google Home - Network Offline

Headstrap — Fri, 13 May 2022 10:41:25 GMT

Just checked and still on the same version, WiFi router is now online. Looks like this version has fixed the issue.

Re: Google Home - Network Offline

Headstrap — Fri, 13 May 2022 10:41:58 GMT

HI Jeff, I'm good now. Cheers!

Re: Google Home - Network Offline

DorraJ — Fri, 13 May 2022 15:06:41 GMT

Thanks Jeff, mine seems okay now too. Network shown as online for the past 2 days but Nest Wifi mesh point was showing offline.

I just restarted the mesh point and it is now both the router and mesh point show as online - great!

Also, the incorrect listing of guest wireless device as a main network wired device seems to have resolved itself too.

Now, if we can just get rid of the 45 unnamed devices, we'll be golden!

Re: Google Home - Network Offline

Jeff — Mon, 16 May 2022 19:48:55 GMT

Hi, all.
As we got our resolution here, I'm going to mark this one as resolved. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to open up a new thread.
Thanks!