topic Re: Google wifi in Nest Wifi

Google wifi

mjvilleneuve — Sun, 30 Jan 2022 07:37:20 GMT

Hi, recently had a nest point failure. Would not reconnect to existing network. Ran a Restart on the nest point that wouldn't connect and tried to connect again. No success.

Thought it might be a good idea to reboot the whole system. No dice.

Ran a factory reset on all points, including the router. Proceeded to create a new network, but the process gets stuck at the very last stage and won't create a new network. Now nothing works.😔

Any suggestions or anyone else having or had this problem?

Re: Google wifi

EdwardT — Sat, 05 Feb 2022 18:14:18 GMT

Hi mjvilleneuve,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Google Nest WiFi points. I see that you've already tried some steps to resolve this. I'd love to know more about this, and I have a few questions:

What is the exact message that you're getting when it fails?
What is the light status of your Google Nest WiFi parent point?

Also, could you try using a different point as the parent point to isolate the issue?

Let us know how it goes.

Thanks,

Edward

Re: Google wifi

EdwardT — Tue, 08 Feb 2022 21:18:15 GMT

Hi mjvilleneuve,

How's it going with your Google WiFi? Still need our help?

Thanks,

Edward

Re: Google wifi

mjvilleneuve — Wed, 09 Feb 2022 05:20:17 GMT

Hi Edward,

I have given up. Exhausted all solutions. The wifi network fails to be created despite all my efforts.

The home app says it loses connection to the router and to check check if wifi and Bluetooth are enabled on my phone .

I am able to use wifi off the router. I am connected to it now. However, I cannot create a network in order to mesh the three other wifi points. Sort of defeats the whole purpose.

I have done all that is necessary to try to get the system going. I guarantee that I have tried any solution or advice you are thinking of.

I see a lot of other threads with similar issues. Maybe this is a Google problem and not a user problem.....

Re: Google wifi

Jeff — Thu, 24 Feb 2022 22:36:21 GMT

Hi, mjvilleneuve.

When you're doing setup with your devices, are you setting them all up in the same room or placed where they would be used? Have you tried setting all the devices up in the same room and then moving them to where they will be used? If you haven't tried the same room setup, give that a try. Sometimes there are issues with the bluetooth range during setup that causes some difficulty. If you have already tried, let me know and we can look at other steps.

Thanks.

Re: Google wifi

Jeff — Wed, 02 Mar 2022 19:13:15 GMT

Hi, mjvilleneuve.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Re: Google wifi

mjvilleneuve — Thu, 03 Mar 2022 15:08:39 GMT

Sorry, did not see your reply. I have not tried setting them up in the same room. I'll try over the weekend

Re: Google wifi

Jeff — Thu, 03 Mar 2022 18:16:10 GMT

No worries, mjvilleneuve. Hopefully it works out!

Re: Google wifi

mjvilleneuve — Thu, 03 Mar 2022 18:21:01 GMT

Just tried, no luck

Re: Google wifi

Jeff — Thu, 24 Mar 2022 21:41:31 GMT

Hi, mjvilleneuve.

Sorry for the delayed response here, but I wanted to drop in and let you know that we are rolling out a new firmware update. It might take a couple of weeks for it to hit your devices, but it could be the solution for your issues here. If things are already working, let me know, but we'll definitely want to touch base again either way after the update.

Thanks.

Re: Google wifi

Jeff — Mon, 04 Apr 2022 21:11:50 GMT

Hey, mjvilleneuve.
Just to add some info, the update version for both Google WiFi and Nest WiFi will be 14150.43.80. If you are seeing a different version number when you check in Google Home, you have yet to receive the updated firmware. Let me know if you have any questions about that.
Thanks.

Re: Google wifi

Jeff — Mon, 11 Apr 2022 22:23:08 GMT

Hey, mjvilleneuve.

I know we're waiting on that firmware update, but I wanted to check in and see if you had seen any changes or if things were still the same. Have you seen the update yet? Let me know if anything has shifted at all on your end.

Thanks.

Re: Google wifi

Jeff — Fri, 15 Apr 2022 17:57:21 GMT

Hi again, mjvilleneuve.

I just wanted to check in once more to see if you were still seeing the same issues and to see if you were able to get the new firmware release. Let me know if you're still looking for help on this.

Thanks.

Re: Google wifi

mjvilleneuve — Fri, 15 Apr 2022 19:51:17 GMT

Hi,

I was able to connect one wifi nest point to an existing wifi router.

However, I am still unable to set up the wifi router. This is the best progress i have had since the problem started last year. Firmware is up to date on the router.

One step forward. Problem still not resolved

Re: Google wifi

Jeff — Fri, 13 May 2022 16:26:15 GMT

Hi, mjvilleneuve.

It's been a while since we touched on this, but I wanted to come back and see if you had made any progress here or if you were still stuck at the same spot. Let me know how things are going and we can continue to troubleshoot if needed.

Thanks.

Re: Google wifi

mjvilleneuve — Fri, 13 May 2022 17:16:12 GMT

Jeff,

By some miracle, the problem suddenly solved itself. Maybe the system update had something to do with it....

I was able to create a wifi network and connect all the nest points.

Even though the problem is resolved, it does not erase four months of frustration

Re: Google wifi

Jeff — Fri, 13 May 2022 21:00:32 GMT

Hi, mjvillevneuve.

I'm happy to hear that the update resolved the issue, but I definitely understand the frustration. It turned out that the fix for this one took longer than most updates, so I appreciate you hanging in there until things smoothed over. Before I mark this as resolved, is there anything else I can do for you here?

Thanks.

Re: Google wifi

mjvilleneuve — Sat, 14 May 2022 04:29:14 GMT

Hi Jeff, no further Support needed. Thanks.