topic Re: iPhone connectivity in Nest Wifi

iPhone connectivity

Joe8 — Wed, 04 May 2022 07:49:23 GMT

iPhones 12mini and 6s won't connect but MacBook and iPads will. Any suggestions for a solution please.

Re: iPhone connectivity

EdwardT — Tue, 10 May 2022 22:37:42 GMT

Hi Joe8,

Thanks for reaching out. I'm sorry to hear that you're having an issue with connecting your devices. I'd love to know more about this and I have a few questions:

Are you getting any messages on your iPhones when they don't connect?
When did the issue start?

If you haven't yet, you could try the steps from this link to isolate the issue.

Thanks,

Edward

Re: iPhone connectivity

Jeff — Mon, 16 May 2022 19:36:30 GMT

Hi, Joe8.
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Re: iPhone connectivity

Joe8 — Tue, 17 May 2022 02:43:01 GMT

I seem to have sorted the issue out by creating a new Guest network for the iPhones in Google Home

Re: iPhone connectivity

Jeff — Tue, 17 May 2022 16:47:33 GMT

That's good news that you're making progress, Joe8. You don't have any issues connecting to the guest network, but they won't connect at all to your main network? Is that correct?

Re: iPhone connectivity

Joe8 — Wed, 18 May 2022 17:35:53 GMT

Yes

Re: iPhone connectivity

Jeff — Wed, 06 Jul 2022 19:53:57 GMT

Hey, Joe8.

Sorry for the long delay in responding here. I've looked and haven't been able to find a resolution for this issue. I did want to see if you had done any more troubleshooting and to see if anything had changed for you. If things have improved or are the same, just let me know.

Thanks,

- Jeff

Re: iPhone connectivity

Jeff — Mon, 11 Jul 2022 19:48:56 GMT

Hey again, Joe8.

I just wanted to follow up once more to see if you're all set for now. If you need anything else, just let me know.

Thanks,

- Jeff

Re: iPhone connectivity

Jeff — Tue, 12 Jul 2022 20:26:30 GMT

Hey, everyone.
It looks like we've slowed down here. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks,
- Jeff