topic Re: Internet Connection Lost on Schedule in Nest Wifi

Internet Connection Lost on Schedule

Dfox — Mon, 16 May 2022 11:49:40 GMT

At 2305 My nest system loses internet connection until 0505 the next day when it automatically reconnects and turns on the connected devices. Internet via WIFI is still active - computers, tablets and smartphones. I have not set up a schedule for this and have not found any compatible actions in the google home app. Any suggestions would be appreciated

Re: Internet Connection Lost on Schedule

EdwardT — Sat, 21 May 2022 19:36:54 GMT

Hi Dfox,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Google Wifi. I'd love to know more about this and I have a few questions:

Does this issue consistently happen everyday?
When did the issue start?

You could also click on this link to learn more about pausing your devices. Hope this helps.

Thanks,

Edward

Re: Internet Connection Lost on Schedule

EdwardT — Tue, 24 May 2022 21:41:47 GMT

Hi Dfox,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Internet Connection Lost on Schedule

Dfox — Wed, 25 May 2022 04:47:35 GMT

Hi Edward

Thanks for responding. Turns out that the problem was related to the router configuration. Somehow it configured parental controls that closed down wifi at a certain time. After cancelling the parental controls all is working well.

Dfox

Re: Internet Connection Lost on Schedule

Jeff — Wed, 25 May 2022 18:22:23 GMT

Hey, Dfox.

That's good news that you got things working. Thanks for sharing what the solution ended up being. Before marking this as resolved, is there anything else you might need?

Thanks.

Re: Internet Connection Lost on Schedule

Jeff — Tue, 31 May 2022 17:03:26 GMT

Hi, all.
As we got our resolution here, I'm going to mark this one as resolved. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to open up a new thread.
Thanks!