topic Re: WIFI Router Email from Google Nest in Nest Wifi

WIFI Router Email from Google Nest

dimbrogn — Fri, 06 May 2022 00:57:35 GMT

WiFi Router dropping connection with increasing frequency. Received this email from Google today. Clicked the link but says page is not available. Why?

Hi Dominic,

We’re committed to building products that deliver helpful solutions for your home and work the way you expect. So we want to let you know that we’ve identified an issue with your Nest Wifi router (serial number*: 02210EXAN0BQ0I) that may cause it to reboot several times a day and disrupt your internet usage. Unfortunately, our testing indicates that this problem might worsen over time.

We’d like to offer you a replacement at no cost to you. All you need to do is fill out this form, and our Support team will send you a new router and instructions for sending back your current device.

We apologize for this inconvenience and look forward to helping you.

- The Google Nest team

*The serial number is 14 characters and is the last line printed on the bottom of the device.

Re: WIFI Router Email from Google Nest

EdwardT — Mon, 09 May 2022 19:24:37 GMT

Hi dimbrogn,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Wifi router. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

Re: WIFI Router Email from Google Nest

Jeff — Fri, 13 May 2022 20:25:08 GMT

Hi, dimbrogn.
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you were able to get that form filled out. If you have any other questions, let us know.
Thanks.

Re: WIFI Router Email from Google Nest

jagermeisterjim — Fri, 13 May 2022 21:22:42 GMT

I received this email as well but the link does not work. Can you help me with the correct form? I was able to fill out the one you posted but some of it, I wasn't sure about filling in.

Re: WIFI Router Email from Google Nest

Jeff — Mon, 16 May 2022 16:32:31 GMT

Hi, jagermeisterjim.

The best thing you can do in this situation is contact support directly and explain the situation you're in. They can access your account and find exactly what's going on with your email and what you need to do with it. You can contact them here: https://bit.ly/3o1aRK5.

Let me know if you have any issues getting into contact with support.

Thanks.

Re: WIFI Router Email from Google Nest

Jeff — Thu, 19 May 2022 16:57:13 GMT

Hi again, jagermeisterjim.
I just wanted to check in real fast to see if you were able to connect with support. If you have had issues, let me know.
Thanks.

Re: WIFI Router Email from Google Nest

Jeff — Mon, 23 May 2022 17:36:37 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: WIFI Router Email from Google Nest

jagermeisterjim — Mon, 23 May 2022 22:04:36 GMT

I've not heard back at all. I got the email saying that my router needed replaced but the link didn't work. If you could help me at all, I'd really appreciate it.

Re: WIFI Router Email from Google Nest

Jeff — Tue, 24 May 2022 19:49:29 GMT

Hey, jagermesiterjim.

Did you happen to fill out the form that Edward shared earlier in the thread?

Thanks.

Re: WIFI Router Email from Google Nest

Jeff — Wed, 01 Jun 2022 17:53:36 GMT

Hey, everyone.
It looks like we've slowed down here again. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks.

Re: WIFI Router Email from Google Nest

Jeff — Thu, 02 Jun 2022 22:06:02 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks