topic Re: Does anyone have problem login to nest.home.com from Safari using Google login? in Nest Wifi

Does anyone have problem login to nest.home.com from Safari using Google login?

DxCool — Fri, 03 Jun 2022 15:20:30 GMT

As of June 3, 2022, Nest talked to Google for permission and I did pick a Google profile to login. But after that, it goes back to "login with Google" again. The login process to the web account (home.nest.com) does not work.

Does anyone else has the same problem?

Re: Does anyone have problem login to nest.home.com from Safari using Google login?

EdwardT — Mon, 06 Jun 2022 21:51:31 GMT

Hi DxCool,

Thanks for reaching out. I'm sorry to hear that you're having an issue with logging in to the web app. I'd love to know more about this. To isolate the issue, could you try the following steps?

Try using a different browser.
Try using a different device.

Let us know how it goes so we can investigate further.

Thanks,

Edward

Re: Does anyone have problem login to nest.home.com from Safari using Google login?

MelbaDT — Fri, 10 Jun 2022 03:15:47 GMT

Hey there,

Checking back in — how's it going? Were you able to try Edward's suggestion above?

Best,

Melba

Re: Does anyone have problem login to nest.home.com from Safari using Google login?

DxCool — Fri, 10 Jun 2022 14:16:57 GMT

Latest update.

I tried last week and today again. It is working now using Safari on a Mac.

Thanks.

Re: Does anyone have problem login to nest.home.com from Safari using Google login?

MelbaDT — Sat, 11 Jun 2022 02:18:17 GMT

Hey DxCool,

Awesome — glad to hear that you're able to login successfully now and thanks for keeping us in the loop. Feel free to let us know if you have more questions about this.

Best,

Melba

Re: Does anyone have problem login to nest.home.com from Safari using Google login?

MelbaDT — Tue, 14 Jun 2022 06:16:10 GMT

Hi,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best,

Melba

Re: Does anyone have problem login to nest.home.com from Safari using Google login?

DxCool — Tue, 14 Jun 2022 11:50:00 GMT

The issue has been resolved by itself.

Re: Does anyone have problem login to nest.home.com from Safari using Google login?

EdwardT — Tue, 14 Jun 2022 16:22:49 GMT

Hi DxCool,

Thanks for the update. Glad to hear that it's working fine. I will lock this thread now. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

Thanks,

Edward