topic Re: Super Disappointed with an expensive wifi router in Nest Wifi

Super Disappointed with an expensive wifi router

Sandeep1Rana — Thu, 02 Jun 2022 06:05:13 GMT

I live in India and I ordered(from the US) the 2 + 1 router initially. The recommended combination on the website for a 3300 sq. ft. house. The Test Mesh option always fails with the error - "Error Occurred during Mesh Test" Please try again. and trying again loops me in the same error.

I bought 3 more to increase the coverage hoping things would resolve. But still the same. If you run the Speed Test on the Home app it says that my download and upload speed is > 300Mbps however the Google Meet keeps telling me that the connection is poor and that my connection delay is > 1000ms and ideally it should be < 300ms.

Both the Google products are inconsistent in telling me how my connectivity is?

Can someone really help here?

Re: Super Disappointed with an expensive wifi router

Beast — Thu, 02 Jun 2022 06:17:17 GMT

to resolve this make sure that your nest router is placed in the middle of the house and points are all around it. If router is in one corner then you will have connectivity issues. Also as homes are of concrete in india, place points nearby router to have maximum coverage and if you need to have connectivity between floors maybe try establishing a connection through open area like staircase

Re: Super Disappointed with an expensive wifi router

EdwardT — Mon, 06 Jun 2022 17:46:46 GMT

Hi folks,

@Beast, thanks for the help!

@Sandeep1Rana, how's it going with your Google Wifi? Still need our help?

Thanks,

Edward

Re: Super Disappointed with an expensive wifi router

Jeff — Thu, 09 Jun 2022 21:26:46 GMT

Hi, Sandeep1Rana.
I just wanted to jump in real fast to see if you saw the replies here and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Re: Super Disappointed with an expensive wifi router

Sandeep1Rana — Fri, 10 Jun 2022 13:25:58 GMT

@Beast I have tried some configurations like you mentioned. However it still always shows "Weak" signal and gives an erroneous download and upload speed. Furthermore it also goes "Not connected several times"

Re: Super Disappointed with an expensive wifi router

Sandeep1Rana — Fri, 10 Jun 2022 13:27:11 GMT

@EdwardT still the same. That resolution was tried by me. It seems like an app upgrade is needed.

Re: Super Disappointed with an expensive wifi router

EdwardT — Sat, 18 Jun 2022 21:00:00 GMT

Hi Sandeep1Rana,

Thanks for trying the steps. If you haven't yet, you could check this link for other troubleshooting steps that you could try.

Let us know how it goes.

Thanks,

Edward

Re: Super Disappointed with an expensive wifi router

EdwardT — Tue, 21 Jun 2022 23:41:47 GMT

Hi Sandeep1Rana,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Super Disappointed with an expensive wifi router

EdwardT — Thu, 23 Jun 2022 00:03:13 GMT

Hi Sandeep1Rana,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Super Disappointed with an expensive wifi router

Sandeep1Rana — Thu, 23 Jun 2022 11:34:33 GMT

Hi Edward

It doesn't work and I have stopped trying. So you can close this request if you want it to be closed.

Re: Super Disappointed with an expensive wifi router

Jeff — Wed, 06 Jul 2022 20:58:47 GMT

Hey, Sandeep1Rana.

I know you said that you had stopped trying to troubleshoot this, but I wanted to check in now that it's been some time to see if you wanted to pick things up and give it one more try. I understand if you're moving onto a different solution, but I figured I would offer to help.

Thanks,

- Jeff

Re: Super Disappointed with an expensive wifi router

Jeff — Mon, 11 Jul 2022 20:10:58 GMT

Hi again, Sandeep1Rana.

I wanted to check on more time to see if you were interested in trying to find a resolution. If so, just let me know.

Thanks,

- Jeff

Re: Super Disappointed with an expensive wifi router

Sandeep1Rana — Tue, 12 Jul 2022 03:43:50 GMT

Hey I have factory reset all points again. The app seems to be working now. However the routers keep going offline even though it hasnt been moved

Re: Super Disappointed with an expensive wifi router

Jeff — Wed, 13 Jul 2022 17:54:31 GMT

Hi, Sandeep1Rana.

I'm happy to hear the app is working correctly, but the disconnects must be frustrating. When things go offline, does it happen across the entire network, or are you seeing individual points go offline? Do you see the status lights on your WiFi points or router change color? If so, what color are you seeing?

Thanks,

- Jeff

Re: Super Disappointed with an expensive wifi router

Jeff — Mon, 18 Jul 2022 18:04:03 GMT

Hey again, Sandeep1Rana.

I'm just following up again to see if you saw that last reply of mine and to see if you were able to let me know what you were seeing there.

Thanks,

- Jeff

Re: Super Disappointed with an expensive wifi router

Sandeep1Rana — Mon, 18 Jul 2022 23:20:38 GMT

Hey Jeff

The same problem as before. Post reset when all the devices show Great/Good connection, a few days later they go offline.

Re: Super Disappointed with an expensive wifi router

EdwardT — Tue, 26 Jul 2022 01:43:05 GMT

Hi Sandeep1Rana,

Thanks for the update. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

Re: Super Disappointed with an expensive wifi router

Sandeep1Rana — Tue, 26 Jul 2022 03:56:47 GMT

Hey Edward

Which form are you talking about? Can you please share the link?

Regards

Sandeep

Re: Super Disappointed with an expensive wifi router

EdwardT — Tue, 26 Jul 2022 05:06:33 GMT

Hi Sandeep1Rana,

Sorry, I wasn't able to include the link on my previous response. Please fill out this form so we can dig deeper into this.

Thanks,

Edward

Re: Super Disappointed with an expensive wifi router

EdwardT — Fri, 29 Jul 2022 05:44:47 GMT

Hi Sandeep1Rana,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,

Edward