topic Re: Points and router going off and on. in Nest Wifi

Points and router going off and on.

Jbob — Wed, 08 Jun 2022 21:50:25 GMT

My router and points keeps going off line then back online. It's happening all day no certain times.

Re: Points and router going off and on.

MarkDirac — Fri, 10 Jun 2022 14:17:13 GMT

Hi Jbob. What do you mean by "keeps going off line"? Please elaborate.

Re: Points and router going off and on.

EdwardT — Sat, 11 Jun 2022 16:10:18 GMT

Hi folks,

@MarkDirac, thanks for the help!

@Jbob, how's it going with your Google Wifi? Still need our help?

Thanks,

Edward

Re: Points and router going off and on.

CocoHenn7 — Mon, 13 Jun 2022 10:49:14 GMT

Same here . I have reset it but still goes off line. Been an issue. Anyone else think it’s a software update causing this ?

Re: Points and router going off and on.

MarkDirac — Mon, 13 Jun 2022 13:07:42 GMT

In my case this problem is caused by the following ... these mesh wifi systems such as Google Wifi and Amazon eero do not allow the wifi end device, or its human owner, to make decisions about which wifi channel to use. They take a "we know best" attitude to making all the decisions. Of course, we all have experience of computers not knowing best, and making crazy decisions. My Google Wifi mesh will often - very often - decide that the best wifi channel is the wrong one. When this happen, it appears that my wifi device has "gone off line", when in fact all that has happened is that the mesh has allocated a crazy wifi channel, which is too weak.

This only happens with mobile devices, such as phones, tablets and laptops, where Google Wifi becomes confused about which channel is better where, as stuff moves around my home.

Perhaps this is the cause of your problem. Or, quite possibly, it is something different.

Re: Points and router going off and on.

Jeff — Fri, 17 Jun 2022 18:43:37 GMT

Hi, Jbob.

I'm checking in to see if you've seen the replies here and to see if you still need some help on this. If you're still looking for some input, please let us know.

Thanks,

- Jeff

Re: Points and router going off and on.

Jeff — Tue, 21 Jun 2022 17:19:09 GMT

Hi again, Jbob.

I'm checking in once more to see if you still needed any input on this or to see if you were all set.

Thanks,

- Jeff

Re: Points and router going off and on.

Jeff — Mon, 27 Jun 2022 17:05:41 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
- Jeff