topic Re: dramaticly slow upload speed when prioritizing a device in Nest Wifi

dramaticly slow upload speed when prioritizing a device

4ltus — Mon, 30 May 2022 07:10:53 GMT

i noticed that since a few weeks, possible since the March update, when I prioritize a device, the upload speed is dramatically negatively affected:

i havea Gigabit internet provider (Fiber SFR in France)

- speedtest when not prioritizing download 300-400Mpbs, upload 300-400Mpbs (OK)

- speedtest when prioritizing download 300-400Mpbs, upload 0.06-0.07Mpbs (KO)

is this a known issue ? when could it be fixed ?

Re: dramaticly slow upload speed when prioritizing a device

EdwardT — Mon, 06 Jun 2022 21:06:19 GMT

Hi 4ltus,

Thanks for reaching out. I'm sorry to hear that you're having an issue with the upload speed when prioritizing a device. I'd love to know more about this and I have a few questions:

Are you only experiencing this on devices that are prioritzed?
Have you tried doing a mesh test? What's the result?

Looking forward to your response.

Thanks,

Edward

Re: dramaticly slow upload speed when prioritizing a device

4ltus — Thu, 09 Jun 2022 07:17:27 GMT

hello Edward

1. indeed the issue only impacts priotirized devices, I can replicate this problem both on my laptop and on my smartphone. As soon as I stop the priorization the speed is back to normal levels. Below the tests I did just now:

- samsung S20 FE 5G : ping 7 dl 553Mbps ul 474Mpbs

- samsung S20 FE 5G with priorization : ping 10 dl 161Mbps ul 4.64Mbps

- samsung S20 FE 5G after stopping priorization : ping 6 dl 572Mbps ul 472Mpbs

- DELL latitude 5320 : ping 4 dl 475Mbps ul 361Mpbs

- DELL latitude 5320 with priorization : ping 11 dl 0.46Mbps ul 0.34Mbps

- DELL latitude 5320 after stopping priorization : ping 5 dl 491Mbps ul 380Mpbs

2. i did a mesh test just now and the results are "excellente connexion" (in french). BTW my laptop & smartphone are 3m away from the main router, the access point is upstairs, i don't expect it to be involved in this test, is it?

Thanks,

Re: dramaticly slow upload speed when prioritizing a device

EdwardT — Sat, 11 Jun 2022 16:40:10 GMT

Hi 4ltus,

Thanks for the added information. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

Re: dramaticly slow upload speed when prioritizing a device

EdwardT — Tue, 14 Jun 2022 16:45:09 GMT

Hi 4ltus,

It's me again. I wanted to check back in to see if you were able to fill our the form. Let us know if you have other questions and we'd be happy to assist you.

Thanks,

Edward

Re: dramaticly slow upload speed when prioritizing a device

4ltus — Tue, 14 Jun 2022 16:52:13 GMT

hi Edward

i tried several times today and have the error when submitting :

Refresh this page and try again. Sorry, there was a problem with the form.

Submit

Re: dramaticly slow upload speed when prioritizing a device

EdwardT — Tue, 14 Jun 2022 19:15:56 GMT

Thanks for trying. I created a case for you and forwarded it our team. They will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,

Edward