topic Port Forwarding is broken in Google Home iOS in Nest Wifi

Port Forwarding is broken in Google Home iOS

williamg97 — Wed, 15 Jun 2022 00:34:43 GMT

When I attempt to add or view port management settings in iOS the IP address' are missing. I have two existing rules but all I can see is the trash icon..... Then if I try to add new IPV4 or IPV6 rules the form is totally blank. I have attached screenshots for reference.

I have tried reinstalling the app and switching from dark mode to light mode. Neither works.

Re: Port Forwarding is broken in Google Home iOS

EdwardT — Sun, 19 Jun 2022 17:32:53 GMT

Hi williamg97,

Thanks for reaching out. I'm sorry to hear that you're having an issue with accessing the port management page on your Google Home app. To isolate the issue, could you try doing a 2 minute power cycle on your Google Wifi devices?

Looking forward to your response.

Thanks,

Edward

Re: Port Forwarding is broken in Google Home iOS

williamg97 — Sun, 19 Jun 2022 22:37:51 GMT

Hi Edward,

I have tried that and sadly no luck. I’ve also attempted using the app on another family members iPhone and they have the same problem. This looks like a bug in the app tbh.

Thanks

Re: Port Forwarding is broken in Google Home iOS

EdwardT — Mon, 20 Jun 2022 18:48:47 GMT

Hi williamg97,

Thanks for the response. Could you tell us the app version of your Google Home app? Also, when did the issue start?

Thanks,

Edward

Re: Port Forwarding is broken in Google Home iOS

Jeff — Fri, 24 Jun 2022 19:42:51 GMT

Hi, williamg97.

I'm just checking int o see if you saw Edward's last reply and if you had that info to share.

Thanks,

- Jeff

Re: Port Forwarding is broken in Google Home iOS

Jeff — Tue, 28 Jun 2022 17:32:40 GMT

Hey, everyone.
It looks like we've slowed down here again. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks,

- Jeff

Re: Port Forwarding is broken in Google Home iOS

williamg97 — Tue, 28 Jun 2022 17:50:37 GMT

Hi Jeff,

I only noticed the issue about a month ago. The verison I'm using is: 2.54.105. Can this be escalated to your dev team?

Thanks

Re: Port Forwarding is broken in Google Home iOS

Jeff — Wed, 29 Jun 2022 15:28:06 GMT

Hi, williamg97.

Thanks for getting me that extra info. We can use that as we look into things for sure.

Thanks again,

- Jeff

Re: Port Forwarding is broken in Google Home iOS

EdwardT — Mon, 04 Jul 2022 23:44:30 GMT

Hi williamg97,

Thanks for the update. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

Re: Port Forwarding is broken in Google Home iOS

EdwardT — Sun, 10 Jul 2022 18:11:14 GMT

Hi williamg97,

Just checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to help.

Thanks,

Edward

Re: Port Forwarding is broken in Google Home iOS

EdwardT — Mon, 11 Jul 2022 18:58:12 GMT

Hi williamg97,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward