topic Re: Weak Wi-Fi connection in Nest Wifi

Weak Wi-Fi connection

Goldilocks21 — Mon, 04 Apr 2022 14:42:04 GMT

I have 4 Wi-Fi google nests have worked great until now all showing weak signal I have tried different things but still can’t get a good signal, and now Wi-Fi has dropped completely to my outside garage office and can’t connect printer to pc!! Driving me mad what else can I do??

Re: Weak Wi-Fi connection

S3bryan — Tue, 05 Apr 2022 11:28:48 GMT

Google is aware of this. During the month of April a new firmware will be pushed out to address this.
Mine is acting in a similar matter. So just waiting for the new firmware.

Re: Weak Wi-Fi connection

Goldilocks21 — Tue, 05 Apr 2022 13:09:30 GMT

Ok thank you I’ve now managed to get it connected again but still with weak signal and printer connected again thank god only took 5 and half hours!! 🤦‍♀️🤦‍♀️ Let’s hope they roll the solution out sooner rather that later fingers crossed.

Re: Weak Wi-Fi connection

EdwardT — Mon, 18 Apr 2022 17:58:15 GMT

Hi folks,

I'm sorry to hear that you're having an issue with your Google Wifi. The firmware is still rolling out. Please let us know if you're still experiencing the same issue once you received the update.

Thanks,

Edward

Re: Weak Wi-Fi connection

EdwardT — Sat, 23 Apr 2022 23:01:13 GMT

Hi folks,

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Weak Wi-Fi connection

EdwardT — Mon, 25 Apr 2022 00:05:14 GMT

Hi folks,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Weak Wi-Fi connection

Goldilocks21 — Mon, 25 Apr 2022 07:00:35 GMT

Yes I’m still experiencing the same issues haven’t had the update through as of yet, and there are only a few days left of April 😥😥

Re: Weak Wi-Fi connection

EdwardT — Mon, 25 Apr 2022 18:51:00 GMT

Hi Goldilocks21,

Thanks for the update. Could you tell us the firmware version of your Google Wifi devices? Also, please tell us the speed test results that you're getting.

Thanks,

Edward

Re: Weak Wi-Fi connection

Goldilocks21 — Mon, 25 Apr 2022 21:27:05 GMT

I don’t know how to find the version of firmware I have sorry, if you could tell me how to find it please. My real time usage is 0.5Mbps my upload usage is 0.05Mbps and my average download speed is 509Mbps and average upload is 39Mbps. Hope this helps

Re: Weak Wi-Fi connection

Goldilocks21 — Mon, 25 Apr 2022 21:31:55 GMT

Would the version be 2.38.4

Re: Weak Wi-Fi connection

Jeff — Mon, 25 Apr 2022 21:33:46 GMT

Hi, Goldilocks21.

To check the software version, open the Home app. From there, tap the Wi-Fi icon and then the devices icon. Tap on your router and then the gear icon. It will be listed under Wi-Fi Information as the software version number.

Thanks.

Re: Weak Wi-Fi connection

Goldilocks21 — Mon, 25 Apr 2022 22:19:06 GMT

Software version: 14150.43.80

Re: Weak Wi-Fi connection

Jeff — Wed, 27 Apr 2022 18:21:24 GMT

Thanks, Goldilocks21.

You're on the newest version, so we'll need to take a look at other causes. When you run a mesh test in the Home app, what are the connection strengths to each of your WiFi points?

Re: Weak Wi-Fi connection

Goldilocks21 — Wed, 27 Apr 2022 18:30:28 GMT

They are all weak they used to be great

Re: Weak Wi-Fi connection

Jeff — Fri, 06 May 2022 18:21:46 GMT

Thanks for letting me know, Goldilocks21.

Have there been any changes with the network at all that could explain the change in state here? Even anything like adding new devices to the network or moving points around should be considered. Does anything come to mind?

Re: Weak Wi-Fi connection

Goldilocks21 — Sat, 07 May 2022 13:25:20 GMT

No nothing has changed

Re: Weak Wi-Fi connection

EdwardT — Tue, 10 May 2022 23:07:33 GMT

Hi Goldilocks21,

Thanks for the update. To isolate the issue, could you also try doing a speed test with your computer while it's connected to your directly to your modem / router?

Thanks,

Edward

Re: Weak Wi-Fi connection

Jeff — Wed, 15 Jun 2022 18:41:03 GMT

Hey Goldilocks21,

I'm checking in to see if you were able to try Edward's suggestion. If that worked out for you, let me know. If you still need help, we can look at other options.

Thanks,

- Jeff

Re: Weak Wi-Fi connection

Goldilocks21 — Thu, 16 Jun 2022 07:49:43 GMT

Hi Jeff, no nothing has changed I did a complete uninstall and reinstalled the google nest and did manage to get one of the nests to get a great signal but the others were weak then the one that had a great signal then changed to weak 🤦‍♀️🤦‍♀️🤷‍♀️🤷‍♀️

Re: Weak Wi-Fi connection

Goldilocks21 — Thu, 16 Jun 2022 07:53:36 GMT

Speed test was great on my lap top connected to the router