topic Re: Wifi mesh point dropping connection randomly. in Nest Wifi

Wifi mesh point dropping connection randomly.

Jeff_t39 — Fri, 17 Jun 2022 00:20:55 GMT

The past few months we have noticed points randomly going offline. Recently it appears all 5 of my points are dropping to the extent we have no wifi at all. Extremely annoying and don't see any firmware support based on the comments enclosed.

Re: Wifi mesh point dropping connection randomly.

Atropino — Fri, 17 Jun 2022 05:31:04 GMT

Same here. From ten days I'm experiencing random offline point and it's really annoying. I have 3 points

Re: Wifi mesh point dropping connection randomly.

em1n3em — Fri, 17 Jun 2022 20:59:58 GMT

Same here, it is so frustrating because I have done a lot of research about this issue and it seems to be a problem with Google's firmware, meaning that there is simply nothing I can do until the next firmware is rolled out. I've been experiencing this on and off for months and recently it disconnects multiple times daily, Tried factory resetting and more and there doesn't seem to be a fix at the moment 😕 Apparently contacting Google help doesn't do much either, according to other forums/users.

Re: Wifi mesh point dropping connection randomly.

EdwardT — Tue, 21 Jun 2022 16:30:45 GMT

Hi folks,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Wifi points going offline. I'd love to know more about this and I have a few questions:

What's the light status of the Wifi points when they go offline?
How far are the Wifi points from each other?

Looking forward to your response.

Thanks,

Edward

Re: Wifi mesh point dropping connection randomly.

Jeff — Fri, 24 Jun 2022 20:06:29 GMT

Hi, all.
I just wanted to jump in real fast to see if everyone saw Edward's reply and to see if you had that info for us. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks,
- Jeff

Re: Wifi mesh point dropping connection randomly.

Jeff — Tue, 28 Jun 2022 17:38:52 GMT

Hi again, Jeff_t39.

I'm just following up again to see if you were all set or if you still needed some help here.

Thanks,

- Jeff

Re: Wifi mesh point dropping connection randomly.

EdwardT — Sat, 02 Jul 2022 19:31:13 GMT

Hi folks,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward