topic Re: Unable to factory reset Google Wifi AC2200 router in Nest Wifi

Unable to factory reset Google Wifi AC2200 router

Adithya — Sun, 24 Oct 2021 13:32:27 GMT

I followed the steps in google support

The factory reset button is located on the bottom of the router. Look for a circle etched into the bottom.

Press and hold the factory reset button for 10 seconds. The light will flash yellow then turn solid yellow. When the light is solid yellow release the button.
This starts the reset process, which can take up to 10 minutes. Do not unplug the power cord during this process.
When factory reset is complete, the light on your router will pulse white.
After the device has been reset, the device will still appear in the Google Home app. To now remove the device, follow the instructions for app factory reset. To set up again, you’ll need to create a new networkand add any points again.

The problem is the router remains at step 2 above ( bright yellow) never moves on.

what should I do?

regards

Adithya

Re: Unable to factory reset Google Wifi AC2200 router

Jeff — Thu, 28 Oct 2021 20:00:54 GMT

Hey, Adithya.

Sorry for the issues you're having trying to get your router to factory reset. That sounds like a frustrating experience. Let's see what we can do for you.

Just to make sure, when you're starting to do the reset, it stays at the yellow light, or does the light go off and then fail to advance from there? At any point during a previous reset attempt, was the point ever unplugged?

We should be able to work this out. Just let me know exactly how it's hanging up and I'll know where to go next with things. Thanks.

Re: Unable to factory reset Google Wifi AC2200 router

jianweichuah — Mon, 01 Nov 2021 16:55:25 GMT

I'm running into this same problem in which the router is stuck in solid yellow light. I'm not able to get to the setup mode (pulsing white). I've tried multiple times by powering off, wait for 5 mins, power it back on again and tried to factory reset but didn't work. Any idea what else is missing?

Re: Unable to factory reset Google Wifi AC2200 router

jianweichuah — Mon, 01 Nov 2021 16:57:47 GMT

And the thing is, after I reboot the router the old network is still available as if factory reset never happened. It's been removed from my Google Home App so now I'm stuck with this and not able to set it up with my app again.

Re: Unable to factory reset Google Wifi AC2200 router

Jeff — Fri, 05 Nov 2021 16:46:32 GMT

Hey, Adithya and jianweichuah.

This is an issue that seems really frustrating and confusing, but I'm also seeing something similar happen with another community member. I've referred the factory reset issue to an internal team and I'll update this thread when I hear more.

Thanks.

Re: Unable to factory reset Google Wifi AC2200 router

Jeff — Tue, 09 Nov 2021 19:43:47 GMT

Hey, all.

As a quick follow up, this is still being looked at internally. I don't have any updates right now, but I will be sharing them as I have them. In the meantime, has anything changed for either of you in regards to the factory resets? If so, feel free to share that here.

Thanks.

Re: Unable to factory reset Google Wifi AC2200 router

jianweichuah — Wed, 10 Nov 2021 14:45:35 GMT

I wasn't able to make any progress on fixing it despite spending 1 hour with the customer support going through all the steps suggested.

Re: Unable to factory reset Google Wifi AC2200 router

Adithya — Wed, 10 Nov 2021 15:33:09 GMT

I have also not made any progress here. For now I have disconnected my mesh network and went back to my old wifi router to keep the daily activities running

Re: Unable to factory reset Google Wifi AC2200 router

Jeff — Wed, 01 Dec 2021 23:01:40 GMT

Hey, everyone.

Some time has passed here and I wanted to touch base with you all and see if we have had any luck making progress on this from your end. I still haven't received any work from our internal teams, but I'm still keeping an eye on that and on this thread. If anything has changed for you, just let me know.

Thanks.

Re: Unable to factory reset Google Wifi AC2200 router

Ahsaan — Fri, 17 Dec 2021 20:27:34 GMT

Same problem here, why does it take weeks to get an answer back?

Re: Unable to factory reset Google Wifi AC2200 router

Kempfcourtney00 — Sat, 18 Dec 2021 04:01:48 GMT

I am having the same issue, I’ve been spending 3 hours trying to figure this out, feeling crazy like I’m doing something wrong! Just now reading everybody else’s comments that are having the same issue and hoping somebody can get to the bottom of this soon!

Re: Unable to factory reset Google Wifi AC2200 router

Jeff — Wed, 29 Dec 2021 18:53:24 GMT

Hey, all.

It's been a while since I checked in, but I wanted to follow up real fast to see if everyone was still seeing the same issue. I haven't received word yet of a fix, but I wanted to see how those in the thread were doing with this. If anyone has seen any improvement, let us know. Otherwise, I'll definitely update when I know more.

Thanks.

Re: Unable to factory reset Google Wifi AC2200 router

Adithya — Thu, 30 Dec 2021 12:44:36 GMT

Still No luck Jeff. The Nest router won't go go beyond that point. It never moved beyond bright yellow

Re: Unable to factory reset Google Wifi AC2200 router

LoicR — Wed, 05 Jan 2022 15:10:08 GMT

I am facing the same issue here, despite many attempt yellow light remain solid and never turned into complete reset.

what is the solution? I am surprise there is no standard answer to this kind of issue since many users are facing it

Re: Unable to factory reset Google Wifi AC2200 router

Dcekalla — Fri, 07 Jan 2022 17:03:17 GMT

I hold the button down and it never flashes. Just stays solid white

Re: Unable to factory reset Google Wifi AC2200 router

Jritch — Sat, 08 Jan 2022 07:01:33 GMT

Been stuck in the reset process for hours. I even got a Red light to flash for a bit.

Re: Unable to factory reset Google Wifi AC2200 router

steve_c_4887 — Sun, 16 Jan 2022 19:09:56 GMT

I'm having the same issue: following the instructions for a factory reset of a Nest Wifi Router described at https://support.google.com/googlenest/answer/6246619?hl=en, and it doesn't progress beyond a solid yellow light after a couple of hours. I've already deleted the home from the Google Home app.

Model number is H2D.

Is there any other way to force a factory reset with just the hardware?

Re: Unable to factory reset Google Wifi AC2200 router

Jritch — Mon, 17 Jan 2022 16:12:21 GMT

Not sure what other options there are for reset. After going through reset process with a Google customer care tech on the phone and making no ground they set up a free replacement via mail. Went and got a $90 Linksys as temporary replacement and it seems to provide better performance (Wifi-6 capable) for less money.

Re: Unable to factory reset Google Wifi AC2200 router

pnews456 — Wed, 19 Jan 2022 06:24:11 GMT

Look for a circle carved onto the bottom of the bottle. For 10 seconds, press and hold the factory reset button.This initiates the reset procedure, which could take up to 10 minutes.
The LED on your router will pulse white once the factory reset is complete.

Re: Unable to factory reset Google Wifi AC2200 router

Jeff — Wed, 19 Jan 2022 22:28:16 GMT

Hey, everyone.

I just wanted to check in to see if you were all still having issues here on this. Also, have you tried the steps pnews456 just shared to manually reset the devices rather than going through the app? If you have and you are still having troubles, please let me know.

Thanks.