topic Re: Email for free router replacement form has a broken link in Nest Wifi

Email for free router replacement form has a broken link

zazaza — Sun, 22 May 2022 10:52:50 GMT

I got an email from googlenest @ google dot com saying my router has an issue and can be replaced for free.

However, the link for “this form" doesn't work, it goes to this broken link I’ve attached a picture of… can someone please help? I just noticed the rebooting issue a few days ago while working from home.

Re: Email for free router replacement form has a broken link

EdwardT — Mon, 23 May 2022 21:35:41 GMT

Hi zazaza,

Thanks for reaching out. I'm sorry to hear that you can't access the page from the email that you received. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

Re: Email for free router replacement form has a broken link

mikedre0 — Fri, 10 Jun 2022 15:35:11 GMT

I got the same email yesterday. Broken link.

Re: Email for free router replacement form has a broken link

EdwardT — Wed, 15 Jun 2022 22:25:23 GMT

Hi mikedre0,

Thanks for letting us know. Please respond to the email that you received so that our team that sent you the email could resend it with a working link.

Thanks,

Edward

Re: Email for free router replacement form has a broken link

EdwardT — Sat, 18 Jun 2022 16:50:24 GMT

Hi mikedre0,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Email for free router replacement form has a broken link

RyanU — Sat, 18 Jun 2022 21:07:15 GMT

Hi,

Was there an answer to this thread because I am getting the same issue when I click on the email message that was sent to me regarding my wifi router requiring a replacement.

Thanks,

Ryan

Re: Email for free router replacement form has a broken link

EdwardT — Sat, 18 Jun 2022 21:31:10 GMT

Hi RyanU,

Thanks for letting us know. Please fill out this form so we could forward it to our team and we can send you another link.

Thanks,

Edward

Re: Email for free router replacement form has a broken link

RyanU — Tue, 21 Jun 2022 20:54:17 GMT

Hi Edward,

When I try to submit the page I get an error saying that it could not be submitted, refresh the page and re-submit. I've tried this 5 times and over a couple hours and it still doesn't work.

Ryan

Re: Email for free router replacement form has a broken link

EdwardT — Tue, 21 Jun 2022 21:05:12 GMT

Hi RyanU,

Thanks for the update. Just to isolate the issue, could you try opening up the link using a different browser?

Thanks,

Edward

Re: Email for free router replacement form has a broken link

RyanU — Tue, 21 Jun 2022 21:45:10 GMT

Hi Edward,

I have tried multiple browsers and multiple computers as well.

Thanks,

Ryan

Re: Email for free router replacement form has a broken link

EdwardT — Tue, 21 Jun 2022 23:07:47 GMT

Hi RyanU,

Thanks for the update. I created a case for you and forwarded it to our team. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,

Edward