topic Re: Wifi disconnects intermittently on one device in Nest Wifi

Wifi disconnects intermittently on one device

Saltgirl16 — Sat, 14 May 2022 00:05:48 GMT

I have a google wifi network with great speed and connectivity. However there is one device (a MacBook Pro) that randomly disconnects from the wifi a few times a day. It doesn’t happen on any other device, and the MacBook doesn’t do this on any other networks. It doesn’t seem to matter where I am in the house (next to vs further from the router).

There is something about this wifi network on this particular device but I can’t figure out what it is. Any ideas?

Re: Wifi disconnects intermittently on one device

olavrb — Sun, 15 May 2022 12:23:42 GMT

Try to disable MAC randomization on it?

Plus try to add a DHCP reservation to it:

Re: Wifi disconnects intermittently on one device

Saltgirl16 — Sun, 15 May 2022 23:38:54 GMT

Thanks so much!

I couldn't figure out how to disable MAC randomization on the Macbook Pro (maybe this is mobile / Windows only?).

But have tried the DHCP reservation and will share an update if this resolves the issue.

Re: Wifi disconnects intermittently on one device

Jeff — Wed, 18 May 2022 20:09:12 GMT

Hey, Saltgirl16.

I noticed you were going to try out a few things based on olavrb's help here. I just wanted to check to see if you were able to give that a try and if it worked out for you. If things aren't working, let me know and we can keep looking at things.

Thanks.

Re: Wifi disconnects intermittently on one device

Saltgirl16 — Fri, 20 May 2022 02:14:46 GMT

Thanks for following up. Unfortunately the DHCP reservation did not make a difference. I wasn’t able to disable MAC randomization, not sure if that is on MacBooks?

Re: Wifi disconnects intermittently on one device

Jeff — Thu, 02 Jun 2022 16:48:31 GMT

Hi, Saltgirl16.

I've looked into things a bit, and it appears that MAC randomization options are available for a Macbook, but the process is somewhat tricky. If you want to go that route, you may be best off contacting support from Apple or checking in with an Apple community forum. I don't have the expertise to recommend steps on an Apple product myself.

Thanks.

Re: Wifi disconnects intermittently on one device

Jeff — Mon, 06 Jun 2022 17:01:10 GMT

Hey, Saltgirl16.

I'm checking to see if you were able to find some support from Apple on this and to see if they gave you any answers about the MAC randomization settings. If so, let me know and we can continue to troubleshoot here.

Thanks.

Re: Wifi disconnects intermittently on one device

Saltgirl16 — Tue, 07 Jun 2022 03:04:54 GMT

Hey, thank you so much! I have reached out to the Apple community forum and am waiting to hear if anyone can help.

Re: Wifi disconnects intermittently on one device

Jeff — Wed, 08 Jun 2022 22:07:46 GMT

If you hear anything that can help us move forward, let us know and we can jump back on this, Saltgirl16.

Thanks!

Re: Wifi disconnects intermittently on one device

Jeff — Wed, 15 Jun 2022 19:13:14 GMT

Hi again, Saltgirl16.

I'm checking in once more to see you had received any word from Apple support and to see if you were still looking for help here. Let me know if there's more I can do.

Thanks,

- Jeff

Re: Wifi disconnects intermittently on one device

Jeff — Mon, 20 Jun 2022 17:59:39 GMT

Hey, everyone.

It looks like we've slowed down here again. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.

Thanks,

- Jeff

Re: Wifi disconnects intermittently on one device

Jeff — Wed, 22 Jun 2022 17:34:04 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks,

- Jeff