topic Re: Internet connection loss in Nest Wifi

Internet connection loss

Fernando2 — Sat, 18 Jun 2022 13:38:13 GMT

I lost internet connection and my wifi works but Google home does not see my speakers and lights.

Re: Internet connection loss

Mlabrador — Mon, 20 Jun 2022 20:22:32 GMT

Hi Fernando2,

Thanks for posting — let's sort this out.

Quick question; have you tried to reboot your router? How far is the Google Home from the router? Could you try rebooting the lights and Google Home once the router is done rebooting?

Keep me posted.

Best,
Nikki

Re: Internet connection loss

Fernando2 — Tue, 21 Jun 2022 12:13:50 GMT

Thanks Nikki for your response. The router is in the same room and never showed problems when internet was up. I tried rebooting the router (as always seems to be the solution) but did not think about rebooting the lights and/or speakers since it would take me a while. So I should be able to see and operate all my lights and speakers when internet is down, right?

Re: Internet connection loss

Azarco — Wed, 22 Jun 2022 21:35:31 GMT

Hey Fernando2,

Thanks for the update.

Google Home devices are Wi-Fi dependent so it will not work properly if there's no internet connection. Once you establish your connection, try saying " OK google, sync my devices".

Best,

Alex

Re: Internet connection loss

Azarco — Sun, 26 Jun 2022 16:59:40 GMT

Hey Fernando2,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Alex

Re: Internet connection loss

Fernando2 — Mon, 27 Jun 2022 11:08:00 GMT

Tank you Alex, yes I am struggling to understand how if my speakers and my source of music (cellphone or pc) or my switches and lights are all connected to an internal WiFi network there is a need for the network to have an active internet connection in order to operate. When I lose internet due to a internet provider failure, even thought my WiFi works just fine, I cannot listen to music and even worst I cannot turn on or turn off my home lights!.

Thanks

Fernando2

Re: Internet connection loss

Azarco — Mon, 27 Jun 2022 17:33:11 GMT

Hi Fernando2,

We understand. Google Home requires an active internet connection in order to work. This means you need to connect Google Home to Wi-Fi before you can use it to play music or control your smart lights and switches. If your Google Home isn’t reaching the internet very well, you might find that:

Music playback isn’t very smooth, or music starts and then immediately freezes.
Google Home says “something went wrong, try again” way too often.
Google Home says: "can't control light or lights are not available at the moment" or "your devices are offline".

Regards,

Alex

Re: Internet connection loss

Princesss — Thu, 30 Jun 2022 19:59:19 GMT

Hi Fernando2,

Chiming in-- have you seen our response from the previous thread? Hope it helped you answer your questions. Feel free to update this post, otherwise we'll be locking the thread.

Best,

Princess

Re: Internet connection loss

Princesss — Fri, 01 Jul 2022 18:49:02 GMT

Hi Fernando2,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess