topic Re: Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home Ap in Nest Wifi

Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home App. G

netwerktek — Sat, 04 Sep 2021 15:08:50 GMT

Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home App. Get the message Couldn't open settings, TRY AGAIN. Rebooted phone, rebooted entire network, deleted Google Home App, still doesn't work, same error. App version 2.42.120 and iOS version 14.7.1. Found some Reddit posts but they are a few months old and either resolved itself or no further comments. Any help is appreciated.. Get the message Couldn't open settings, TRY AGAIN. Rebooted phone, rebooted entire network, deleted Google Home App, still doesn't work, same error. App version 2.42.120 and iOS version 14.7.1. Found some Reddit posts but they are a few months old and either resolved itself or no further comments. Any help is appreciated.

Re: Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home Ap

Technophant — Mon, 06 Sep 2021 04:41:04 GMT

I would like to see video evidence that ANYBODY can access this with IOS. It might work only after being set up with Android first but I can’t test this because I only have an Android 5 device (6 minimum requirement). Troubleshooting tickets for this just get locked with no resolution.

Re: Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home Ap

ZDBrent — Wed, 08 Sep 2021 05:35:12 GMT

I’m desperate to get this fixed. Does anyone have any solution?

Re: Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home...

GarrettDS — Wed, 08 Sep 2021 14:56:10 GMT

Hey there everyone,

Sorry to hear that we are running into issues with opening Digital Wellbeing within the Google Home app on iOS. I know some processes can be confusing, but I'm happy to look into this for you.

Just to clarify, the issue is only happening with iOS?

Have you uninstalled and reinstalled the app on your phone?

I look forward to hearing from y'all so that we can get this resolved.

Best regards,

Garrett DS

Re: Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home...

netwerktek — Wed, 08 Sep 2021 15:12:34 GMT

I only use iOS devices, so yes and I have deleted and reinstalled the Google Home app. Thanks for the help.

Re: Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home...

GarrettDS — Wed, 08 Sep 2021 18:07:43 GMT

@netwerktek,

After you have done this, are you still having the issues? What screen are you getting or what errors are you getting after trying this?

I look forward to your response.

Best regards,
Garrett DS

Re: Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home Ap

ZDBrent — Wed, 08 Sep 2021 18:15:57 GMT

I have deleted and re-installed. I get the error "Couldn't Open Settings. Try Again"

Re: Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home...

netwerktek — Wed, 08 Sep 2021 18:40:30 GMT

“Couldn't Open Settings. Try Again"

Re: Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home Ap

Technophant — Wed, 08 Sep 2021 19:25:58 GMT

I tried these steps also same results. IPadOS 13.5. Easy to conclude that this feature doesn’t work with iOS, yet.

Re: Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home...

ZDBrent — Wed, 15 Sep 2021 05:24:41 GMT

Any progress?

Re: Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home...

GarrettDS — Wed, 15 Sep 2021 14:51:06 GMT

Hey there folks,

I have escalated this issue to a higher tier team to look at as there are no current bugs that we are aware around this. However, since it seems like there are more people saying that they are having this issue, a bug ticket may be created.
I'll continue to keep this thread up to date.

Best regards,

Garrett DS

Re: Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home Ap

AllenC — Thu, 16 Sep 2021 18:01:54 GMT

I converted controlling my Google Mesh to the Google Home app and now cant use the Digital Wellbeing feature. Thus, our wifi is open to kids viewing anything, not good. Also on IOS.

Re: Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home Ap

jencooperemail — Fri, 17 Sep 2021 21:07:32 GMT

I converted earlier this year from the google mesh app also and I cannot get digital wellbeing to work either.
I get the same error as described by others "couldn't open settings"
Im on ios 14.8, iphone XR

Re: Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home...

GarrettDS — Wed, 22 Sep 2021 16:02:04 GMT

Hi all,

I was able to send this information over to our team and they have a few questions.

Are you only trying to access Digital Wellbeing for Nest Wifi or is this impacting other Google non-Wifi devices?
Is there anyone who has not migrated from the Wifi app to the Home app that is having this issue?
Is anyone able to check the Home app from an Android mobile device as well?

I look forward to hearing from you.

Best regards,

Garrett DS

Re: Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home...

ZDBrent — Wed, 22 Sep 2021 16:17:53 GMT

I am trying to access Digital Well Being for a Google Wifi mesh network, not Nest the one that came before Nest.

I have migrated to the Home App

I don't have an Android device.

Re: Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home...

jencooperemail — Wed, 22 Sep 2021 16:21:59 GMT

I am trying to access digital well being for google wifi mesh.

I migrated from the wifi app to the home app.

I dont have an android device to test on.

Re: Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home...

AllenC — Wed, 22 Sep 2021 16:24:10 GMT

For me:

1. I am trying to access and modify settings of Digital wellbeing from the Google Home App for my ~2-year old Google Nest wifi (we have 6 wifi next routers in our home). I dont have any other Google non-wifi devices in our house. Google Home only is used to control wifi.

2. I am the only one who has access to control of our home system so only one who migrated. I access Google Home from either my iPhone or iPad, both of which get same "couldnt open settings" error message.

3. We dont have any Android devices in our home to check if that works.

Hope this helps.

Re: Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home...

Technophant — Wed, 22 Sep 2021 16:44:17 GMT

Garrett really disappointed! I was a Gmail beta tester and have dev account and have always gotten straight answers from Google. Remember “Do No Evil”?!

They screwed Up. Now blaming the failure in users. That’s evil

Please escalate to this comment to public relations and further. Public apology required here

Re: Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home...

GarrettDS — Fri, 24 Sep 2021 17:26:08 GMT

Hi all,

Thanks so much for your patience on this, we are still working with our team to try and figure out the issue on this. Appreciate your answers to the questions and will be keeping this thread up to date.

Best regards,

Garrett DS

Re: Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home...

hienngo — Sat, 25 Sep 2021 16:27:59 GMT

I have same issues with my Google Wifi/Googe Home app on iOS, looking the feedback soon