topic Re: Removing mesh wifi without having the mesh in Nest Wifi

Removing mesh wifi without having the mesh

Merikiito — Sat, 02 Jul 2022 16:52:48 GMT

Hi, how can I remove Google mesh wifi from my Google home app. I no longer have the mesh but they still show in the app but they show up as unavailable.

Re: Removing mesh wifi without having the mesh

olavrb — Sun, 03 Jul 2022 09:46:24 GMT

See "factory reset router and all points":

https://support.google.com/googlenest/answer/6246619?hl=en

Re: Removing mesh wifi without having the mesh

Merikiito — Sun, 03 Jul 2022 11:25:42 GMT

I did reset the router and points but they still show in Google home.

Re: Removing mesh wifi without having the mesh

olavrb — Sun, 03 Jul 2022 13:44:23 GMT

You must factory reset the network in the Google Home app, not the devices themselves.

Google Home app -> Wi-Fi (icon) -> Settings (icon) -> Factory reset network

Re: Removing mesh wifi without having the mesh

Merikiito — Sun, 03 Jul 2022 15:48:04 GMT

That setting doesn't exist

Re: Removing mesh wifi without having the mesh

olavrb — Sun, 03 Jul 2022 19:18:04 GMT

You went to the Wi-Fi device, but you need to go to the Wi-Fi network. Don't you have a green circle Wi-Fi icon on top of the home screen of the Google Home app? If not, try to clear the app cache of the Google Home app, then start it again.

Re: Removing mesh wifi without having the mesh

Merikiito — Sun, 03 Jul 2022 20:46:26 GMT

I don't have the green circle icon

Re: Removing mesh wifi without having the mesh

Merikiito — Sun, 03 Jul 2022 20:46:47 GMT

I cleared the cache as well

Re: Removing mesh wifi without having the mesh

olavrb — Sun, 03 Jul 2022 21:18:29 GMT

Alright, sounds like an edge case. I'll escalate this thread.

Re: Removing mesh wifi without having the mesh

Merikiito — Sun, 03 Jul 2022 21:32:31 GMT

Thanks for help so far 😁👍

Re: Removing mesh wifi without having the mesh

EdwardT — Sun, 03 Jul 2022 22:31:06 GMT

Hi folks,

@olavrb, thanks for the help!

@Merikiito, thanks for reaching out. I'm sorry to hear that you're still seeing your Google Wifi even after removing it. If you're Google Assistant is enabled on your device, could you try saying "Ok Google, sync my devices" then try checking the Google Home app again.

Thanks,

Edward

Re: Removing mesh wifi without having the mesh

Merikiito — Sun, 03 Jul 2022 22:37:44 GMT

Unfortunately that hasn't done anything

Re: Removing mesh wifi without having the mesh

EdwardT — Sun, 03 Jul 2022 23:01:35 GMT

Hi Merikiito,

Thanks for trying. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

Re: Removing mesh wifi without having the mesh

EdwardT — Wed, 06 Jul 2022 23:03:39 GMT

Hi Merikiito,

Just checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist you.

Thanks,

Edward

Re: Removing mesh wifi without having the mesh

EdwardT — Sun, 10 Jul 2022 16:43:45 GMT

Hi Merikiito,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Removing mesh wifi without having the mesh

EdwardT — Mon, 11 Jul 2022 18:41:06 GMT

Hi Merikiito,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,

Edward