topic Error code when connecting to google assistant in Nest Wifi

Error code when connecting to google assistant

kagardn — Sun, 03 Jul 2022 21:16:05 GMT

kGSKerrir domain error -83001

Re: Error code when connecting to google assistant

Jeff — Mon, 11 Jul 2022 16:18:02 GMT

Hi, kagardn.

I'm sorry about the issues you're having with the Google Assistant. I'm sure that's frustrating and confusing. I would be happy to help you out with t his, but I do need a bit more info to get started.

What device are you using where you receive this error?
Do all devices give the same error, or is it limited to one?
Does this happen every time, or is it random?
Have you set up any personalized options, such as voice match?
Are you able to ensure you have an active Internet connection while using the Assistant?

If you can give me some more info to go on, we can get this worked out.

Thanks,

- Jeff

Re: Error code when connecting to google assistant

kagardn — Mon, 11 Jul 2022 17:01:52 GMT

My problem is connecting the device to the internet. We recently had an upgrade to our system with our provider, telus. I am on an iPhone SE and an iPad. Both are giving me the same error code.

Re: Error code when connecting to google assistant

Jeff — Tue, 12 Jul 2022 21:09:47 GMT

Thanks for the added info, kagardn.

The error you provided is the type of error you would receive if no communication was getting through between the device and the Assistant service.

Do you use a VPN on your network or with any of your devices?
Do you use any web filtering services or firewall services?
In the advanced settings on your WiFi network, do you use a custom DNS or automatic DNS settings?
Are any other devices refusing to communicate?

Let me know what you can there and we'll keep looking at more steps to take.

Thanks,

- Jeff

Re: Error code when connecting to google assistant

ErickW — Wed, 13 Jul 2022 03:10:53 GMT

I’m running into the same issues. Nothing changed with our internet - we use Verizon LTE. Every time I factory reset or try to link my Google Nest or several minis, I get the same error message - kGSKErrorDomain error - 83001. The setup runs smoothly until the Google Assistant part, then it won’t let me complete the setup.

We were visiting a neighbor and came home to this. Every device said I had to sign back in through the Google Home app. Help!

Re: Error code when connecting to google assistant

ErickW — Wed, 13 Jul 2022 03:15:05 GMT

Sometimes I get the same error message but with the code - 83905.

Re: Error code when connecting to google assistant

kagardn — Wed, 13 Jul 2022 03:54:42 GMT

I’m not having any issues with any other device. I’m not doing anything fancy, no VPN, no filters or firewalls. I’m on all Apple devices. No custom settings.

Re: Error code when connecting to google assistant

Jeff — Wed, 13 Jul 2022 16:58:43 GMT

Hey, everyone.

Another thing to check, especially if you're on an iOS device is to review your permission settings. When installing apps on an iOS device, it asks for certain permissions, and if they aren't accepted, you can lose access to a variety of features. You can go into each individual app's settings and review your permissions. Make sure your Assistant, Home, and any other devices involved have their permissions in order. If you check that out and still have problems, let me know.

Thanks,

- Jeff

Re: Error code when connecting to google assistant

EdwardT — Sun, 17 Jul 2022 15:57:33 GMT

Hi folks,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: Error code when connecting to google assistant

kagardn — Sun, 17 Jul 2022 18:16:34 GMT

Nothing has worked. I can’t get past the first step of the assistant

Re: Error code when connecting to google assistant

ErickW — Sun, 17 Jul 2022 18:43:41 GMT

Are you using a work Gmail address or personal? I called Google customer support a few days ago and they said using a work email address limits the functionality of Google Home devices. This doesn’t add up though because I’ve never had any issues using my work email address until now. I created a new, personal Gmail account and all my devices are working again. Hope this helps - good luck!

Re: Error code when connecting to google assistant

kagardn — Mon, 18 Jul 2022 00:24:11 GMT

I have been using a telus email. I don’t want to change that but I guess I could try my gmail address.

Re: Error code when connecting to google assistant

EdwardT — Mon, 18 Jul 2022 18:52:56 GMT

Hi folks,

@ErickW, thanks for the help!

@kagardn, let us know once you've try setting it up using your Gmail account. Please reach out to us if you have questions.

Kidder — Mon, 01 Aug 2022 15:11:19 GMT

Hello Edward. I have the same issues. Google assistant throws me an error message. I have looked over everything that this tread has indicated and still the error message comes up.
please advise on next steps