topic Re: Which forwarding port is internal, and which external, on the google home wifi settings in Nest Wifi

Which forwarding port is internal, and which external, on the google home wifi settings

davemac204 — Wed, 15 Sep 2021 21:15:14 GMT

On my other routers, port forwarding for my tablo tv has worked through upnp, but it doesn't with the google wifi 3-pack of pucks. When trying to set it manually if I put in x -> 80 wanting x external to 80 internal, after putting that in, the UX shows the reverse, ie the 80 -> x.

Which is which in the google UX, and why is it reversed?

Re: Which forwarding port is internal, and which external, on the google home wifi settings

davemac204 — Wed, 15 Sep 2021 21:34:06 GMT

It gets reversed in the UX, as shown above. Which is actual? Any why didn't someone at elgooG notice this?

Re: Which forwarding port is internal, and which external, on the google home wifi settings

Jeff — Fri, 24 Sep 2021 21:43:15 GMT

Hey, davemac204.

Sorry for the issues you're having with the port forwarding function. That looks like quite a frustrating experience to deal with. Let's see what we can do to work it out.

Before we go too deep, can you let me know what platform you're running the Home app on? Is this an iOS device you're using, and are you using the latest version of Home? I just want to make sure I know exactly what we're dealing with. I look forward to hearing back from you and to helping you get this fixed.

Thanks.

Re: Which forwarding port is internal, and which external, on the google home wifi settings

davemac204 — Mon, 27 Sep 2021 04:51:23 GMT

This is iOS, and the team is investigating the bug and deciding how to address it. I know a guy.... 🙂

Re: Which forwarding port is internal, and which external, on the google home wifi settings

Jeff — Mon, 04 Oct 2021 21:17:43 GMT

Hey, davemac204.

Yeah, there is a known issue in the iOS version that we're working on. Thanks for staying patient as we look into it. If you need anything, just let us know.

Thanks.

Re: Which forwarding port is internal, and which external, on the google home wifi settings

davemac204 — Mon, 04 Oct 2021 23:22:16 GMT

Thanks! I was able to verify that the function does work propertly, and that the displayed version in the UX is the incorrect one. The UX for entering the values works properly.

Re: Which forwarding port is internal, and which external, on the google home wifi settings

Jeff — Wed, 06 Oct 2021 22:50:59 GMT

Thanks for the update, davemac204. I appreciate you being willing to stay engaged with the community on this.

We'll keep an eye on things.

Re: Which forwarding port is internal, and which external, on the google home wifi settings

Jeff — Thu, 14 Oct 2021 19:49:33 GMT

Hey, davemac204.

I just wanted to check in to see if you were able to get things sorted out or if you're still working on things. If you still need some help on this, let me know and I'll be happy to keep at it.

Thanks.

Re: Which forwarding port is internal, and which external, on the google home wifi settings

davemac204 — Thu, 14 Oct 2021 20:39:55 GMT

I was able to get it to work, and the dev team is working on a UX bugfix.

Re: Which forwarding port is internal, and which external, on the google home wifi settings

Jeff — Thu, 14 Oct 2021 21:13:55 GMT

Ah, perfect. Thanks for letting us know. Also, thanks for working with us on this. Since we have our resolution, I'm going to go ahead and close up the thread, but if you need anything else or anyone else needs anything, please feel free to start up a new thread.

Thanks.