topic Re: Trying to connect previous Google WiFi points to new Google nest router. in Nest Wifi

Trying to connect previous Google WiFi points to new Google nest router.

PackersFan — Sat, 09 Jul 2022 17:30:12 GMT

My previous google points won’t connect to my new Google nest router

Re: Trying to connect previous Google WiFi points to new Google nest router.

David_K — Sun, 10 Jul 2022 19:44:51 GMT

What happens when you try to set them up? Try these steps:

Make sure the Wifi point is in the "ready to set up" status, and is showing a slow pulsing blue light. If you're seeing a different light status, first factory reset it.
Place your Google Wifi point in an area that is not more than 2 rooms away from your Nest Wifi router.
Next, close the Google Home app and ensure Location Services and Bluetooth are turned ON on the phone or tablet you're using.
Turn OFF mobile/cell data.
Make sure the mobile device you're using is already connected to your Wifi network.
Open the Google Home app and follow the steps the "Add an additional point" section of this help article.

If the same issue persists, do a full network restart to re-establish connections:

Disconnect the power and the Ethernet cable from the Nest Wifi router.
Disconnect the power from all your Nest Wifi and/or Google Wifi points.
Disconnect the power adapter from the modem.
Allow all devices to stay disconnected from the power for 2 to 3 minutes.
Once done, connect the power back to the modem only, and wait for it to fully back up (all lights should be lit up before moving to the next step).
After the modem is back online, connect the Ethernet cable back to the Nest Wifi router's WAN port (globe symbol).
Connect the power back to the Nest Wifi router, and to your Nest Wifi and/or Google Wifi points. Wait until they're all fully back on.

Once done, check the status of your router and points in the app. If necessary, retry setup for the one you're trying to add to the network.

Re: Trying to connect previous Google WiFi points to new Google nest router.

EdwardT — Wed, 13 Jul 2022 21:48:24 GMT

Hi folks,

@David_K, thanks for the help!

@PackersFan, how's it going with your Google Wifi? Still need our help?

Thanks,

Edward

Re: Trying to connect previous Google WiFi points to new Google nest router.

PackersFan — Fri, 15 Jul 2022 19:04:22 GMT

Got it-thank you for asking

Re: Trying to connect previous Google WiFi points to new Google nest router.

EdwardT — Sat, 16 Jul 2022 16:16:09 GMT

Hi PackersFan,

I'm glad to hear that it's working fine. Please observer it for now and let us know if anything comes up.

Thanks,

Edward

Re: Trying to connect previous Google WiFi points to new Google nest router.

EdwardT — Tue, 19 Jul 2022 16:48:02 GMT

Hi PackersFan,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Trying to connect previous Google WiFi points to new Google nest router.

EdwardT — Wed, 20 Jul 2022 17:11:03 GMT

Hi PackersFan,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Trying to connect previous Google WiFi points to new Google nest router.

PackersFan — Wed, 20 Jul 2022 21:53:56 GMT

All working very well thank you for checking.

Re: Trying to connect previous Google WiFi points to new Google nest router.

EdwardT — Sun, 24 Jul 2022 01:11:54 GMT

Hi PackersFan,

Thanks for the update. I'm glad to hear that it's working fine now. I will be locking this thread now. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

Thanks,

Edward