topic Re: Not getting full speed on Google wifi in Nest Wifi

Not getting full speed on Google wifi

jimlad — Mon, 25 Jul 2022 10:51:51 GMT

Hi everyone. I just replaced my internet from a 250mb service to a 900mb service

I have one wired PC using a cat5e cable. If I plug that said cable direct into new connection and then my PC I get the full 900mb

If I use the same cables via Google wifi (gen 1) I am maxing out at 500mb

Any thoughts on this ? Do I need to change anything?

Re: Not getting full speed on Google wifi

Brianm — Mon, 25 Jul 2022 12:39:37 GMT

Welcome to the club, you are not alone...

https://www.googlenestcommunity.com/t5/Nest-Wifi/Google-wifi-is-providing-half-the-speed-of-my-modem-s-wifi-App/m-p/206153/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEw2MFFBUVVXUkNJOFoxfDIwNjE1M3xTVUJTQ1JJUFRJT05TfGhL#M21702

Re: Not getting full speed on Google wifi

jimlad — Mon, 25 Jul 2022 12:46:03 GMT

Oh shame, I was hoping for a quick fix.

Re: Not getting full speed on Google wifi

Brianm — Mon, 25 Jul 2022 12:49:52 GMT

Yes we all do, but it's been way over a year and Google is still selling half baked routers. So I hope they will fix it, but no indications that they will

Re: Not getting full speed on Google wifi

jimlad — Mon, 25 Jul 2022 12:54:05 GMT

i am quite new to this, is it worth me opening a support case with Google?

Re: Not getting full speed on Google wifi

Brianm — Mon, 25 Jul 2022 12:57:12 GMT

Me too, so I don't know what you mean. But if you know how, than I will do that too

Re: Not getting full speed on Google wifi

EdwardT — Thu, 28 Jul 2022 23:16:16 GMT

Hi folks,

Thanks for reaching out. I'm sorry to hear that you're having issues with the speed of your Google Wifi. I'd love to know more about this. To isolate the issue, is this isolated to your computer or are you also seeing this speed on Wifi devices? If you haven't yet, please try the troubleshooting steps on this link.

Thanks,

Edward

Re: Not getting full speed on Google wifi

jimlad — Fri, 29 Jul 2022 05:29:12 GMT

"The internet speed from your provider may be currently slower than expected. Test your internet speeds. If the results are less than you expected, contact your ISP"

This step sums it up in a nutshell. The speeds are fine 900mb down and up, then I attach Google wifi and it drops to 500mb

Re: Not getting full speed on Google wifi

EdwardT — Fri, 29 Jul 2022 06:11:55 GMT

Hi jimlad,

Thanks for the response. Just to clarify, where are you getting this message? Also, are you getting the same speeds on your Wi-Fi devices?

Thanks,

Edward

Re: Not getting full speed on Google wifi

Brianm — Fri, 29 Jul 2022 07:53:59 GMT

Just checked via fast.com and same distance from both routers (they are next to eachother). First original router: 880mb. Secondly the Google router: 170mb.

This isn't just a bit slower.

Re: Not getting full speed on Google wifi

EdwardT — Tue, 02 Aug 2022 05:35:38 GMT

Hi Brianm,

Thanks for the response. To isolate the issue, to change DNS servers, and toggle cloud services. This can help in several ways, by connecting to a closer or more optimized DNS server. You can follow the steps below to toggle the cloud services:

Tap the WiFi icon.
Tap Settings.
Select Privacy settings.
Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.

Let us know how it goes.

Thanks,

Edward

Re: Not getting full speed on Google wifi

EdwardT — Fri, 05 Aug 2022 22:26:16 GMT

Hi Brianm,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Not getting full speed on Google wifi

Brianm — Sat, 06 Aug 2022 08:52:24 GMT

Hi,

Nope didn't solve anything. Still having max half the speed, but in most cases just a fraction.

So I'm very keen in other solutions.

I can only assume: 1, everybody has this problem and it is a faulty device(s) from day one or 2, only a portion has this problem and Google should replace those with problems.

Thanks, Brian

Re: Not getting full speed on Google wifi

EdwardT — Wed, 10 Aug 2022 02:45:39 GMT

Hi Brianm,

Thanks for confirming. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

Re: Not getting full speed on Google wifi

EdwardT — Sat, 13 Aug 2022 03:35:54 GMT

Hi Brianm,

I'm checking back in. How's it going? Were you able to fill out the form? Let us know if you have other questions and we'd be glad to help.

Thanks,

Edward

Re: Not getting full speed on Google wifi

Brianm — Sat, 13 Aug 2022 07:07:06 GMT

Hi Edward,

Yes I filled in the form. But this is really not okay.

I have 1.000 broadband (if I sit 1 meter away from the router I have 986 when checking via fast.com). My Google app says I get between 300 and 500. And when I sit at the same location (the main Google router is next to the one from my provider. And check the speed via fast.com I get only 440.

But if I go to an other Google point (10 meters away from the main point and a green connection in the Google app) I only get 60!!!

So I lose half of my speed by connection the Google WiFi router and at any other Google mesh point it drops to only 60 out of the available 1000. That is just 6%.

So I really need a solution because this is very very frustrating.

Thanks Brian

Re: Not getting full speed on Google wifi

EdwardT — Tue, 16 Aug 2022 02:59:57 GMT

Hi Brianm,

Thanks for the response. For some reason, we can't find your form. Could you fill it out again and include the link of this thread?

Thanks,

Edward

Re: Not getting full speed on Google wifi

Brianm — Tue, 16 Aug 2022 09:02:22 GMT

Hi EdwardT,

Yes I just submitted it again. Let me know if you can('t) find it.

Cheers, Brian

Re: Not getting full speed on Google wifi

EdwardT — Thu, 18 Aug 2022 01:31:51 GMT

Hi Brianm,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,

Edward

Re: Not getting full speed on Google wifi

JensenFarm — Tue, 20 Jun 2023 07:56:00 GMT

exact same situation and setup, only im getting 200-300 max when connected to google wifi