topic Re: Google Nest Wifi Router - Factory Reset produces solid white light, not slow flashing in Nest Wifi

Google Nest Wifi Router - Factory Reset produces solid white light, not slow flashing

RollingRocks — Sat, 23 Jul 2022 18:26:00 GMT

I purchased this in October, 2021. I recently added another set of routers/points and did a factory reset.

I cannot get this particular router to reset. I also did a "erase home" and recreated the network. This router does not show up anywhere.

Any suggestions?

Re: Google Nest Wifi Router - Factory Reset produces solid white light, not slow flashing

EdwardT — Wed, 27 Jul 2022 22:47:55 GMT

Hi RollingRocks,

Thanks for reaching out. I'm sorry to hear that you're having an issue with resetting one of your Google Wifi devices. I'd love to know more about this. Is the status light of the Wifi point not changing when pressing the reset button?

Looking forward to your response.

Thanks,

Edward

Re: Google Nest Wifi Router - Factory Reset produces solid white light, not slow flashing

RollingRocks — Thu, 28 Jul 2022 00:12:22 GMT

Thanks for the reply.

It will change to flashing orange, then solid orange until it goes through the reset process. At the end, it then goes to solid white.

Re: Google Nest Wifi Router - Factory Reset produces solid white light, not slow flashing

EdwardT — Fri, 29 Jul 2022 02:51:31 GMT

Hi RollingRocks,

Thanks for letting us know. I just want to make sure we're doing the reset correctly. Are you releasing the reset button when it's solid yellow? In some cases, the reset would take up to 10 minutes. You could click on this link to learn more about this.

Thanks,

Edward

Re: Google Nest Wifi Router - Factory Reset produces solid white light, not slow flashing

RollingRocks — Fri, 29 Jul 2022 10:53:48 GMT

Yes - I hold it for about 10 seconds until it flashes a solid yellow. Then it takes a while to go through the routine and then becomes a solid white.

Re: Google Nest Wifi Router - Factory Reset produces solid white light, not slow flashing

EdwardT — Mon, 01 Aug 2022 23:02:57 GMT

Hi RollingRocks,

Thanks for confirming. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

Re: Google Nest Wifi Router - Factory Reset produces solid white light, not slow flashing

EdwardT — Thu, 04 Aug 2022 23:06:59 GMT

Hi RollingRocks,

I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist you.

Thanks,

Edward

Re: Google Nest Wifi Router - Factory Reset produces solid white light, not slow flashing

RollingRocks — Fri, 05 Aug 2022 02:12:37 GMT

I just filled it out. Thanks for following up.

Re: Google Nest Wifi Router - Factory Reset produces solid white light, not slow flashing

EdwardT — Sat, 06 Aug 2022 01:21:25 GMT

Hi RollingRocks,

Thanks for the response. For some reason, we can't see your form. Please fill our the form again and include the link of this thread.

Thanks,

Edward

Re: Google Nest Wifi Router - Factory Reset produces solid white light, not slow flashing

RollingRocks — Sat, 06 Aug 2022 18:16:57 GMT

Okay - I tried again.

Re: Google Nest Wifi Router - Factory Reset produces solid white light, not slow flashing

MPereira — Mon, 08 Aug 2022 21:58:41 GMT

I am facing the same issue. Are there any responses to that?

Re: Google Nest Wifi Router - Factory Reset produces solid white light, not slow flashing

EdwardT — Tue, 09 Aug 2022 00:37:53 GMT

Hi folks,

@RollingRocks, We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon.

@MPereira, thanks for letting us know. Could you share what troubleshooting steps you've done so far?

Thanks,

Edward

Re: Google Nest Wifi Router - Factory Reset produces solid white light, not slow flashing

MPereira — Thu, 11 Aug 2022 15:42:30 GMT

Hi Edward,

I set the router and the network and it worked perfectly for approx. 30 minutes. After that the router, apperently, stope working, and I could no longer find the network I had set in any devices. Google Home was shoing the device as offline (although my modem was still running perfectly).

I then deviced to factory reset the Nest Router by pressing the buttom until the yellow light stops pulsing, etc, etc (followed the steps that you can find anywhere in the internet). However, after the "completion" of the reset process, I end up with a solid white light at the router, instead of the pulse light that should indicate the router is ready to set. This happens every single time I try to reset the router (I probably tried 50 times already, I am stubborn).

No device can recoginize the router as a wifi connection, but the other two access points are still recoginized by any devices although have no internet connection.

It looks like the router simply stopped working, has no connection what so ever, and can no longer be factory reset.

Re: Google Nest Wifi Router - Factory Reset produces solid white light, not slow flashing

EdwardT — Fri, 12 Aug 2022 03:42:40 GMT

Hi MPereira,

Thanks for letting us know Please fill out this form so we could dig deeper into this.

Thanks,

Edward

Re: Google Nest Wifi Router - Factory Reset produces solid white light, not slow flashing

EdwardT — Tue, 16 Aug 2022 02:58:13 GMT

Hi MPereira,

I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist you.

Thanks,

Edward

Re: Google Nest Wifi Router - Factory Reset produces solid white light, not slow flashing

MPereira — Tue, 16 Aug 2022 12:53:57 GMT

Hi Edward,

The Google Nest router started to work again, out of nowhere. I left the router pluged but without the network cable connected to my modem, and at some point, the solid white light started to blink again, and I was finally able to recoginize that device in my network and Google Home.

Now everything is set and the mesh network is working fine. I still have no clue what might have happened, but it seems to be sorted out.

Thanks.

Re: Google Nest Wifi Router - Factory Reset produces solid white light, not slow flashing

RollingRocks — Tue, 16 Aug 2022 13:48:44 GMT

I have received nothing. Nothing in my spam folder either.

should I have heard something by now?

Re: Google Nest Wifi Router - Factory Reset produces solid white light, not slow flashing

EdwardT — Thu, 18 Aug 2022 22:42:43 GMT

Hi folks,

@MPereira, thanks for the update. I'm glad to hear that you're Google Wifi is working fine now. Please observe it for now and let us know if anything comes up.

@RollingRocks, I'm sorry to hear that. I checked the case and our team sent an email to the email address that you put on the form.

Thanks,

Edward

Re: Google Nest Wifi Router - Factory Reset produces solid white light, not slow flashing

RollingRocks — Thu, 18 Aug 2022 23:05:27 GMT

Not sure what I’m supposed to do then.

Re: Google Nest Wifi Router - Factory Reset produces solid white light, not slow flashing

EdwardT — Thu, 18 Aug 2022 23:19:47 GMT

Hi RollingRocks,

Let's try filling out the form again and make sure that we enter the correct email address.

Thanks,

Edward