topic Re: Unable to add a Google wifi puck with NO QR code and NO PSK in Nest Wifi

Unable to add a Google wifi puck with NO QR code and NO PSK

Hotwheels — Mon, 01 Aug 2022 14:36:28 GMT

I am trying to add a Google wifi puck with No QR code and NO PSK. The device was factory reset. Followed steps listed @ https://support.google.com/googlenest/answer/9012064?visit_id=637940640348269076-883858419&rd=1.

However, I don't see any PSK code @ 192.168.84.1/api/v1/status.

It only shows SSID ... {"setupNetwork": {"ssid": "setupxxxxxx"},

Do we have any other way to recover PSK or setup code? I also tried using 'bbqyqxzdp' as the setup code, but no luck.

Re: Unable to add a Google wifi puck with NO QR code and NO PSK

Hotwheels — Mon, 01 Aug 2022 14:39:29 GMT

I have filled the form - https://support.google.com/googlenest/contact/nest_community as suggested in https://www.googlenestcommunity.com/t5/Nest-Wifi/Trying-to-add-a-Google-wifi-puck-with-NO-QR-code-and-NO-PSK/m-p/206730#M21787

Re: Unable to add a Google wifi puck with NO QR code and NO PSK

EdwardT — Thu, 04 Aug 2022 23:48:38 GMT

Hi Hotwheels,

Thanks for filling out the form. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,

Edward

Re: Unable to add a Google wifi puck with NO QR code and NO PSK

Hotwheels — Fri, 05 Aug 2022 00:15:47 GMT

Thanks Edward. I have been asked to perform manual reset up to 3 times to see if PSK is available.

I have already done that and it hasn’t helped. Any other approach/solution would help.

Re: Unable to add a Google wifi puck with NO QR code and NO PSK

EdwardT — Fri, 05 Aug 2022 01:57:37 GMT

Hi Hotwheels,

Thanks for letting us know. Please respond to the email that our team sent you and let's continue with the troubleshooting there.

Thanks,

Edward

Re: Unable to add a Google wifi puck with NO QR code and NO PSK

EdwardT — Sat, 06 Aug 2022 02:49:26 GMT

Hi Hotwheels,

I will be locking this thread now. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

Thanks,

Edward