topic Re: Google Home App Reporting Google Incorrect Data Useage in Nest Wifi

Google Home App Reporting Google Incorrect Data Useage

Bob12 — Mon, 27 Jun 2022 04:39:14 GMT

Is there a known bug where Google Home App reports crazy high download data usage stats compared to actual?

Google home reported over 1.2 terabytes of download usesge compared to Comcast which is showing around 100 gb.

Re: Google Home App Reporting Google Incorrect Data Useage

Jeff — Thu, 30 Jun 2022 17:46:39 GMT

Hi, Bob12.

Thanks for posting to the community, and sorry for any confusion you might be seeing with this. I am not aware of any bug in regards to download usage. Was this data usage reported over a certain time period? If so, how long is the discrepancy between the reported numbers? Is this a single day?

If you can give me any other details, it can help me look into this with you.

Thanks,

- Jeff

Re: Google Home App Reporting Google Incorrect Data Useage

infinitelibrary — Thu, 30 Jun 2022 18:27:31 GMT

I'm also facing the same issue. It's been happening over multiple days and only affects iPhones and MacBooks. Third-party monitoring shows several hundred MB used, but the Home app shows hundreds of GB.

Re: Google Home App Reporting Google Incorrect Data Useage

Bob12 — Thu, 30 Jun 2022 21:28:41 GMT

I am getting this from the iOS app. The view below is a one-day view, which is for yesterday. No way I downloaded 1.23 TB of information on my iPhone in a single day. This does not match up to what my internet provides for data usage. Does this help?

Re: Google Home App Reporting Google Incorrect Data Useage

Bob12 — Thu, 30 Jun 2022 21:29:34 GMT

Re: Google Home App Reporting Google Incorrect Data Useage

Jeff — Thu, 30 Jun 2022 21:44:31 GMT

Thanks for all the added info, everyone. We're definitely seeing enough here that I will take this to an internal team. As soon as I know more, I'll reach back out and update things here.

Thanks,

- Jeff

Re: Google Home App Reporting Google Incorrect Data Useage

Manu_ — Fri, 01 Jul 2022 18:57:34 GMT

It has been happening for a couple of months in case you are wondering. It would also be great to have the option to reset data usage in the app.

Re: Google Home App Reporting Google Incorrect Data Useage

Gep — Sun, 03 Jul 2022 01:37:33 GMT

I am having the exact problem with non-ios devices. I went looking here for answers.

Re: Google Home App Reporting Google Incorrect Data Useage

scollett72 — Sun, 03 Jul 2022 15:38:15 GMT

Following this because I'm seeing the same issue on multiple devices. I saw crazy data usage on a device I even had paused! I use the app to track usage because I have satellite internet and have limited bandwidth. But I don't think it's reporting correctly

Re: Google Home App Reporting Google Incorrect Data Useage

Abrock — Mon, 04 Jul 2022 00:16:18 GMT

Same, this is solely from my samsung TV though. Have logged out of every app and it still happens. The only way to stop it is to unplug the TV or internet from the TV. Costing a ton through Comcast

Re: Google Home App Reporting Google Incorrect Data Useage

Gep — Mon, 04 Jul 2022 00:40:40 GMT

My issue appears to be only with the data reported for 1 day. The 7 day and 30 day usage is more in line with my ISP data usage. It appears that the high data reported for 1 day is not being reported to my ISP. I intend to check on this though.

Re: Google Home App Reporting Google Incorrect Data Useage

VTHokie195 — Tue, 05 Jul 2022 00:35:35 GMT

I’m seeing the same thing with my car’s connection. It’s reporting high upload on the 1 day, but only 10% of that for upload on the 7 day total and 30 day total.

Re: Google Home App Reporting Google Incorrect Data Useage

Jeff — Tue, 05 Jul 2022 17:12:37 GMT

Hi, all.

Thanks for all the added info. I'm still waiting to hear back from our internal teams on this. I imagine the holiday has delayed a response a bit, but I hope to hear something soon. I'll update as soon as I know more.

Thanks,

- Jeff

Re: Google Home App Reporting Google Incorrect Data Useage

X3M — Mon, 11 Jul 2022 01:22:55 GMT

Hi, I have the same issue, I have apparently used 2,5TB last month and have devices that reportedly used 200GB in a couple of hours. Something is of in your math.

Re: Google Home App Reporting Google Incorrect Data Useage

Jeff — Tue, 12 Jul 2022 16:00:09 GMT

Hey, everyone.

I got word from our internal team and how they want to proceed on this. We have identified the issue as being real and we need to collect some additional info from those affected. If you can fill out this form, we'll be able to put you in touch with someone at a higher tier of support. Here's the link: https://bit.ly/31vCfcQ.

Once you have filled out the form, please let me know here and we'll work on getting this resolved together.

Thanks,

- Jeff

Re: Google Home App Reporting Google Incorrect Data Useage

scollett72 — Tue, 12 Jul 2022 16:10:29 GMT

I filled out the form you linked 🙂

Re: Google Home App Reporting Google Incorrect Data Useage

Bob12 — Tue, 12 Jul 2022 16:38:43 GMT

Form submitted

Re: Google Home App Reporting Google Incorrect Data Useage

VTHokie195 — Tue, 12 Jul 2022 18:43:35 GMT

I just filled out the form as well. Thanks Jeff.

Re: Google Home App Reporting Google Incorrect Data Useage

infinitelibrary — Tue, 12 Jul 2022 22:42:39 GMT

Done!

Re: Google Home App Reporting Google Incorrect Data Useage

Gep — Tue, 12 Jul 2022 23:30:00 GMT

I filled out the form.