topic Re: Sudden performance drop in Nest Wifi

Sudden performance drop

Masyukun — Tue, 09 Aug 2022 22:15:11 GMT

Within the last 3 days, all traffic on my Google Wifi router has dropped to ~1 Mbps. Multiple speed test sites from my laptop and phone were reporting 1 Mbps up and 1 Mbps down. I'm on an AT&T fiber connection with 1 Gbps up and 1 Gbps down.

Google Wifi also is having slow performance between devices on the network -- I do remote desktop sharing from my Mac to my PC (too lazy to walk to the other room) and I've noticed lag.

It would have been easier to diagnose had Google Home not mysteriously DROPPED by Wifi settings. It won't let me see them, it won't let me re-add them. Google has really dropped the ball on their Google Home app and ecosystem. It used to be a no-brainer to use Google Home, with its enormous library of supported devices, but the inmates were clearly put in charge of the assignment 1-2 years ago over there.

After checking the AT&T router, which can also do Internet speed tests, I can see that there is no network issue with my ISP -- it's purely a Google Wifi issue. What changed? How do I fix this? I did a factory reset of all my mesh nodes previously to fix the Google Wifi issue of not detecting the mesh nodes and nothing improved. Will that help me now? Is my best bet to switch to another brand?

Re: Sudden performance drop

electroman — Thu, 11 Aug 2022 00:45:10 GMT

Masyukun

I've pretty much have the same sentiments, since the app change from google home to google nest I've wasted more time diagnosing only to resolve that GN mesh is junk!

Calling support was a total waste of time, was told REmove nodes...then just Move the nodes around is their solution even after saying to them everything worked fine with google home.

When I first got GH at my router I have 87mb down on the furthest node 65-70mb.

Now I'm lucky to get 30-40mb and I've tried removing and moving nodes to no avail !

In short Google Nest trashed a good system.

Support here is even worse, coupe stupid replies and they lock the thread faster then a speeding bullet.

Sorry I can't help...as Tech savvy as I am !!

In short it's pathetic for a company like Google...that's at best!

The app is just a Cluster F*** developed by amateurs !

BTW how many node do you use, I have 6 .

hth

Re: Sudden performance drop

EdwardT — Wed, 17 Aug 2022 02:14:09 GMT

Hi folks,

Thanks for reaching out. I'm sorry to hear that your having issues with the speed of your Google Wifi. I'd love to know more about this and I have a few questions:

What's the approximate home or lot area in square feet?
Were there any recent changes on your network setup?
How many devices actively use the internet at one time?
Are you using a modem and router combo?

Looking forward to your response.

Thanks,

Edward

Re: Sudden performance drop

electroman — Wed, 17 Aug 2022 03:27:41 GMT

May I ask what your experience is?

Re: Sudden performance drop

EdwardT — Fri, 19 Aug 2022 05:57:28 GMT

Hi electroman,

Thanks for the response. I understand your frustration and I can see that you've already tried a lot of troubleshooting steps to resolve this. I'd just like to get a better understanding of what's happening so we can investigate further.

Thanks,

Edward

Re: Sudden performance drop

electroman — Fri, 19 Aug 2022 14:41:34 GMT

Again...May I ask what your experience is?

Again...I've pretty much have the same sentiments, since the app change from google home to google nest I've wasted more time diagnosing only to resolve that GN mesh is junk!

Here I'll answer your questions...

What's the approximate home or lot area in square feet? 2500
Were there any recent changes on your network setup? NO
How many devices actively use the internet at one time? 2
Are you using a modem and router combo? combo

Re: Sudden performance drop

EdwardT — Thu, 25 Aug 2022 22:44:23 GMT

Hi electroman,

Thanks for the response. You mentioned that you've already contacted our support team. Could you also share the case number of your interaction with our team so I could investigate further?

Thanks,

Edward

Re: Sudden performance drop

Jeff — Mon, 29 Aug 2022 21:08:10 GMT

Hi electroman,

I just wanted to jump in real fast to see if you saw Edward's latest reply and to see if you had that info. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Re: Sudden performance drop

electroman — Tue, 30 Aug 2022 21:10:55 GMT

Made two calls in the last year...one a month or so ago.

Don't remember getting a case number and looked for email for one.

They should have a bug tracker setup!

I jumped thru a lot of hoops with them only to make things worse!

I'm getting <30mbps off a 83mbps router.

IOW 83mbps router is what gMesh says...my laptop at the router 87.8mbps

When I first set it up >60mbps all the time at the end of the mesh.

You might say...well what changed...nothing until the last Tech call...I don't make changes until I'm convinced I need to...and none were made until a month ago.

Things got worse not better!

Move them further apart (bull**bleep**)...remove a node (more bull**bleep**)

What I do know is the app sucks and the node firmware probably does as well.

i.e.

Digital wellbeing ....WTF is that...has nothing to do with mesh!

Like buying a Locked Cell Phone...crap you don't need!

And of course the functionality of the mesh is less then stellar.

I bought Google Mesh...then bought erro mesh... wasn't very good...gM blew the doors of erro back then...now erro blows away gM!

Ok so here's whats funny...erro sucks because of other reasons that I won't get into here.

Well here's one...they are ending updates Sept 30 2022!

You spend 300 bucks on this **bleep** and they dump you like a bad date!

It's a fu*ked Up World we live in...

Re: Sudden performance drop

Jeff — Wed, 14 Sep 2022 22:05:01 GMT

I'm sorry it's been so frustrating, electroman.

You mentioned that you were working with support but are unable to find your case ID, right? I can try and find that, but it should be in your email when the support process started up. See if you can find that once more and let me know if it's not in your email.

Thanks,

Jeff

Re: Sudden performance drop

Jhonleanmel — Sun, 18 Sep 2022 00:44:53 GMT

Hey folks,

@Jeff, thanks for the helpful response.

@electroman, chiming in to ensure everything is good here and sorry for the delay. Were you able to get the Case ID when you reached to our support team?

Best,

Mel

Re: Sudden performance drop

Jhonleanmel — Mon, 19 Sep 2022 00:57:28 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel

Re: Sudden performance drop

Masyukun — Mon, 19 Sep 2022 01:04:00 GMT

That's counterproductive to fixing the issue. The thread should stay open as long as the issue is open.

Re: Sudden performance drop

Jhonleanmel — Mon, 19 Sep 2022 17:11:25 GMT

Hi Masyukun,

Thanks for getting back to us. Have you had the chance to try the steps above? If so, how was it?

Thanks,

Mel

Re: Sudden performance drop

Masyukun — Mon, 19 Sep 2022 17:57:42 GMT

Is this an automatic response? Because as you can plainly see, there are no remediation steps within this thread. An unthinking response from customer service is worse than no response -- it's why some of us formerly loyal Google customers feel enraged with Google products and switch to other solutions.

I have a ticket open with Google Support, and they keep pinging me periodically telling me that they're still waiting for a resolution with the developers. I vote we keep this thread open until the issue has been resolved or becomes OBE with a new firmware version (post 14150.43.81).

Re: Sudden performance drop

Jhonleanmel — Mon, 19 Sep 2022 18:43:31 GMT

Hi Masyukun,

Thanks for getting back to us and sorry that this has been frustrating ― let's get this sorted out.

Give these steps a try:

Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Set a custom DNS at 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,

Mel

Re: Sudden performance drop

Masyukun — Wed, 21 Sep 2022 02:09:51 GMT

No, that's pointless FAQ-filler for people who've never used Wi-Fi before.

I've already determined and proved to the customer service agent that it's a problem in the firmware -- likely a memory leak. It steadily slows over a period of a few days to a week, then has to be restarted, at which point it resumes full speed.

Skip ahead to the point where you don't blame the user, and recognize that it's an actual flaw in this firmware version -- then tell us whether a ticket has been created for this issue, which release it's slated for, and then notify us when the next firmware update is coming out (with or without the fix so we can re-evaluate whether the issue is still occurring).

Re: Sudden performance drop

Jeff — Wed, 21 Sep 2022 15:50:18 GMT

Hi Masyukun,

I wanted to update you real fast and let you know that a new firmware release is actually rolling out right now to WiFi devices. You won't need to do anything to get the update, it will download and install automatically when it's ready for your devices. I'm still waiting to receive the firmware version number and release notes, but I'll share them when I have them. Let me know if you have any questions about the update.

Thanks,

Jeff

Re: Sudden performance drop

Masyukun — Thu, 22 Sep 2022 03:23:51 GMT

Thanks for the info, Jeff.

I'll check in on the firmware versions every day for the next couple weeks in anticipation!

Re: Sudden performance drop

Jhonleanmel — Sat, 24 Sep 2022 19:00:14 GMT

Hey folks,

@Jeff, thanks for the help here.

@Masyukun, checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Mel