topic Re: Google Mesh Not working in Nest Wifi

Google Mesh Not working

JG2022 — Mon, 08 Aug 2022 21:44:54 GMT

We lost power due to a storm. When I restarted the network, everything appeared to be working. But then some of my IoT devices started giving me issues. I opened the Google home app. Ran a speed test and a network test. All looked good. But the router keeps saying it's offline. Checked that the IPv6 wasn't turned on during the reset. All good there. I can connect to the internet on my laptop without issues but none of the IoT devices can connect. Tried restarting my network and restoring the network to the factory settings without success. I am at a loss for what it could be. Any suggestions?

Re: Google Mesh Not working

EdwardT — Wed, 17 Aug 2022 01:01:56 GMT

Hi JG2022,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Google Wifi. I'd love to know more about this and I have a few questions:

What's the light status of your Google Wifi router?
Does your Google Wifi router appear offline after the reset?
Could you check if the affected IoT devices only support 2.4 GHz band?

Looking forward to your response.

Thanks,

Edward

Re: Google Mesh Not working

EdwardT — Sat, 20 Aug 2022 01:42:27 GMT

Hi JG2022,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do

Thanks,

Edward

Re: Google Mesh Not working

Jeff — Mon, 22 Aug 2022 18:58:29 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff

Re: Google Mesh Not working

JG2022 — Mon, 22 Aug 2022 19:00:38 GMT

Hi Jeff,

I am still having lots of issues. Wifi works for a little and then it totally freezes. You have to log off the wifi and then reconnect. Someone recommended changing the IP or DHCP assignment but not sure how to do that.

Re: Google Mesh Not working

Jeff — Mon, 22 Aug 2022 19:33:19 GMT

Hi JG2022,

DHCP reservations or static IPs can help with problematic devices, for sure. Here's an article explaining the process for setting that up: https://goo.gle/2VlpJpg. If you give that a try and are still stuck, please let us know.

Thanks,

Jeff

Re: Google Mesh Not working

EdwardT — Fri, 26 Aug 2022 02:03:41 GMT

Hi JG2022,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: Google Mesh Not working

EdwardT — Sat, 27 Aug 2022 02:28:24 GMT

Hi JG2022,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Edward