topic Re: Router issues in Nest Wifi

Router issues

TomAdams7797 — Mon, 08 Aug 2022 00:47:41 GMT

Router will not connect to internet. Reset to factory default still no connection

Re: Router issues

JustineG — Mon, 08 Aug 2022 01:30:28 GMT

We are having the exact same problem.

Re: Router issues

EdwardT — Fri, 12 Aug 2022 22:35:02 GMT

Hi folks,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Google Wifi. I'd love to know more about this and I have a few questions:

Are you trying to set up the Google Wifi router?
What's the light status of your Google Wifi?
Can you check if you can access the internet while connected to your Google Wifi's temporary setup network?

Looking forward to your response.

Thanks,

Edward

Re: Router issues

EdwardT — Tue, 16 Aug 2022 00:01:25 GMT

Hi folks,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Router issues

EdwardT — Wed, 17 Aug 2022 01:06:14 GMT

Hi folks,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Router issues

JustineG — Wed, 17 Aug 2022 08:54:16 GMT

I got my problem resolved with a Google tech and our ISP, but it was a struggle. Next time this happens my first request will be for our ISP to reprovision our modem. That seemed to be the magic bullet.

Re: Router issues

EdwardT — Thu, 18 Aug 2022 00:24:56 GMT

Hi JustineG,

Thanks for the update. I'm glad to hear that you were able to get it fixed. Please observe it for now and let us know if anything comes up.

Thanks,

Edward

Re: Router issues

EdwardT — Tue, 23 Aug 2022 01:57:23 GMT

Hi JustineG,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: Router issues

JustineG — Tue, 23 Aug 2022 09:01:32 GMT

Thanks for checking. We put the router and modem on a battery backup/UPS to try to prevent the surges that seem to trigger the issue. So far so good.

Re: Router issues

Jeff — Tue, 23 Aug 2022 21:52:03 GMT

Hi JustineG,

Thanks for letting us know things are working for now. We can leave this open a bit longer to ensure that the resolution sticks. I'll follow back up with you in a few days. If anything goes wrong, just let us know.

Thanks,

Jeff

Re: Router issues

EdwardT — Fri, 26 Aug 2022 22:26:57 GMT

Hi JustineG,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Router issues

Princesss — Tue, 30 Aug 2022 02:02:39 GMT

Hi JustineG,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess