topic Re: WiFi working but not online in Google Home app in Nest Wifi

WiFi working but not online in Google Home app

sduyvo — Mon, 08 Aug 2022 06:12:02 GMT

My wifi seems to be working fine, speed test app reporting 100/20 on my phone, but the Google Home app says my network is offline. I've restarted my phone to reboot the app but do I need to rush my network and restart the Nest Router too?

Re: WiFi working but not online in Google Home app

olavrb — Mon, 08 Aug 2022 06:23:16 GMT

A reboot/ power cycle of the main Nest Wifi puck usually solves it.

Re: WiFi working but not online in Google Home app

Ashepherdson — Mon, 08 Aug 2022 13:45:23 GMT

Saying this, clearing the cache for your Google home app would be a good idea as well since your wifi seems to work, it may just be an app issue.

Re: WiFi working but not online in Google Home app

sduyvo — Wed, 10 Aug 2022 08:55:00 GMT

How do I go about doing that next time? (I have "faith" this isn't a one off...)

Re: WiFi working but not online in Google Home app

sduyvo — Wed, 10 Aug 2022 09:06:02 GMT

That did work, just had to wait for the next morning when internet access demand had waned. 😉

Re: WiFi working but not online in Google Home app

EdwardT — Fri, 12 Aug 2022 23:33:46 GMT

Hi folks,

@olavrb and Ashepherdson, thanks for the help as always!

@sduyvo, I'm glad to hear that your Google Home app is now working fine with your Google Wifi devices. Please observe it for now and let us know if anything comes up.

Thanks,

Edward

Re: WiFi working but not online in Google Home app

EdwardT — Tue, 16 Aug 2022 02:24:41 GMT

Hi sduyvo,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: WiFi working but not online in Google Home app

EdwardT — Wed, 17 Aug 2022 02:39:30 GMT

Hi sduyvo,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward