topic Re: Google WiFi set up in Nest Wifi

Google WiFi set up

Gerrydir — Wed, 17 Aug 2022 03:55:47 GMT

I have had 3 wifi points working perfectly for a few years. Recently I have problems with drop outs so have factory reset and started again. The app shows all points not connected but by speed test is great. Also when I try to set up a point the eifi address is another point not my home network

Re: Google WiFi set up

EdwardT — Fri, 26 Aug 2022 06:40:18 GMT

Hi Gerrydir,

Thanks for reaching out. I'm sorry to hear that you're having n issue with your Google Wifi. I'd love to know more about this and I have a a few questions:

What's the light status of your Google Wifi devices?
Are you getting any messages during the setup?
What device are you using to set it up?

Looking forward to your response.

Thanks,

Edward

Re: Google WiFi set up

Jeff — Mon, 29 Aug 2022 21:30:59 GMT

Hi Gerrydir,

I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Re: Google WiFi set up

Jeff — Tue, 30 Aug 2022 22:13:20 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff