topic Re: Google wifi purple light cannot solve in Nest Wifi

Google wifi purple light cannot solve

Simonckh — Thu, 25 Aug 2022 06:36:53 GMT

I have two google wifi, one is main (no problem) and the other one show the purple light (developer mode), I find the method to solve on internet as below:

https://www.reddit.com/r/GoogleWiFi/comments/ckg7km/google_wifi_stuck_in_purple_light_developer_mode/

After do all, the wifi still show the purple light, how can I do?

Thanks!!~

Re: Google wifi purple light cannot solve

EdwardT — Fri, 26 Aug 2022 22:22:18 GMT

Hi Simonckh,

Thanks for reaching out. I'm sorry to hear that you're having an issue with taking your Google Wifi out of the developer mode. If you haven't yet, please try the following steps:

Unplug the Google Wifi from the power outlet.
Press and hold down the factory reset button.
Plug the Google Wifi’s power cord to an outlet while holding the button down.
Hold the button down for about 15 seconds, don't release until the light turns blue.
Unplug the Google Wifi from power for 15 to 20 seconds.
Plug the Google Wifi back into a power outlet, may take one to two minutes to power back on.

Let us know how it goes.

Thanks,

Edward

Re: Google wifi purple light cannot solve

EdwardT — Mon, 29 Aug 2022 22:41:02 GMT

Hi Simonckh,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: Google wifi purple light cannot solve

EdwardT — Wed, 31 Aug 2022 00:13:03 GMT

Hi Simonckh,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Google wifi purple light cannot solve

Simonckh — Wed, 31 Aug 2022 04:41:09 GMT

sorty for missing your reply, I will try after work today and feedback the result, thanks so much

Re: Google wifi purple light cannot solve

EdwardT — Wed, 31 Aug 2022 22:54:56 GMT

Hi Simonckh,

Thanks for the response. Let us know the results once you get a chance to try the steps.

Thanks,

Edward

Re: Google wifi purple light cannot solve

Simonckh — Thu, 01 Sep 2022 12:01:15 GMT

Re: Google wifi purple light cannot solve

Simonckh — Thu, 01 Sep 2022 12:02:32 GMT

cannot solve the problem after do your step as above. Whatever ai do, the router show the flashy purple light finally.

Re: Google wifi purple light cannot solve

Simonckh — Thu, 01 Sep 2022 12:06:05 GMT

Fail to solve the problem

Re: Google wifi purple light cannot solve

EdwardT — Fri, 02 Sep 2022 05:28:48 GMT

Hi Simonckh,

Thanks for trying. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

Re: Google wifi purple light cannot solve

EdwardT — Sat, 03 Sep 2022 01:29:21 GMT

Hi Simonckh,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Edward