topic Re: 2nd Wifi Point will NOT connect to wifi during setup in Nest Wifi

2nd Wifi Point will NOT connect to wifi during setup

HlDavis — Thu, 25 Aug 2022 16:33:20 GMT

I purchased a 2nd Google Wifi point for my household. Set up was going well - the device was recognized, scanned the QR Code, and then the error message - Can't connect this device. I have reset my modem, unplugged and restarted my modem, doen the same to all devices, etc. I have done factory resets on the google devices at least a dozen times. I've deleted and redownloaded the Google Home app, and set up an entirely new "home" location and reconnected devices. I switched the new "add-on" puck and made it the primary wifi point. No matter WHAT I do, the end result when connecting the 2nd point is: "Connection failed. Couldn't connect to this device. Try again or tap get help for more solutions"

And yes, cloud services is turned on in my Home app. I've toggled that on and off as well. Nothing works. I'm ready to chuck them both in the trash and go to a more user-friendly system!

Re: 2nd Wifi Point will NOT connect to wifi during setup

olavrb — Thu, 25 Aug 2022 21:46:23 GMT

Since iOS is mentioned here.

Make sure you have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay".

• https://support.apple.com/en-us/HT212614

Make sure the Google Home app has permissions to "local network access".

• https://support.google.com/chromecast/answer/7172427?hl=en

Re: 2nd Wifi Point will NOT connect to wifi during setup

ianlandmon — Sat, 27 Aug 2022 22:10:01 GMT

Has this been resolved?

Re: 2nd Wifi Point will NOT connect to wifi during setup

EdwardT — Tue, 30 Aug 2022 00:45:52 GMT

Hi folks,

@olavrb, thanks for the help!

@HlDavis, how's it going with your Google Wifi? Still need our help?

Thanks,

Edward

Re: 2nd Wifi Point will NOT connect to wifi during setup

EdwardT — Fri, 02 Sep 2022 00:52:27 GMT

Hi HlDavis,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: 2nd Wifi Point will NOT connect to wifi during setup

EdwardT — Sat, 03 Sep 2022 01:01:44 GMT

Hi HlDavis,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward