topic Re: Can’t reach Printer over Nest Wifi in Nest Wifi

Can’t reach Printer over Nest Wifi

Nest221 — Wed, 17 Aug 2022 02:04:41 GMT

Hi there - I have a printer that is connected to Nest over 2.4ghz. My phone (IOS) is connected to same Nest over 5ghz. My phone cannot detect the printer because of the band difference.

any suggestions here, so I can print from my phone?

Thank you!

Re: Can’t reach Printer over Nest Wifi

olavrb — Wed, 17 Aug 2022 18:23:00 GMT

Devices on 2.4ghz is not blocked from devices on 5ghz, they're on the same LAN as long as they're on the same network name/ SSID.

What printer are we talking about here?

Re: Can’t reach Printer over Nest Wifi

Nest221 — Tue, 23 Aug 2022 00:05:13 GMT

Hi - Thanks for the response. Printer is Brother MFC J870DW.

Before nest I had a netgear dual band router. To print over the network I have to connect to 2.4ghz band to see the printer. In nest since there’s no option for me to choose the band, my Phone isn’t seeing the printer on 5ghz.

Both phone and printer connected to same ssid just different bands

Re: Can’t reach Printer over Nest Wifi

EdwardT — Fri, 26 Aug 2022 06:43:30 GMT

Hi folks,

@olavrb, thanks for the help!

@Nest221, thanks for reaching out. I'm sorry to hear that you're having an issue with printing. To isolate the issue could you try rebooting your printer, your Google Wifi and your phone to refresh the connection?

Thanks,

Edward

Re: Can’t reach Printer over Nest Wifi

Jeff — Mon, 29 Aug 2022 21:30:26 GMT

Hi Nest221,

I just wanted to jump in real fast to see if you saw Edward's questions and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Re: Can’t reach Printer over Nest Wifi

Jeff — Tue, 30 Aug 2022 22:13:37 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff

Re: Can’t reach Printer over Nest Wifi

Nest221 — Tue, 30 Aug 2022 22:27:18 GMT

Hi Edward - Thanks for the response. I did try rebooting the printer, and the phone. Neither helped. Anything else that I might be able to try or any log files from nest that I can grab for further support?

Thanks

Re: Can’t reach Printer over Nest Wifi

Nest221 — Tue, 30 Aug 2022 22:29:25 GMT

Hi Jeff - Just responded to other post. Please keep this thread open as I’m still having issues printing over Nest WiFi network. Thanks

Re: Can’t reach Printer over Nest Wifi

Jeff — Wed, 31 Aug 2022 20:12:49 GMT

No worries, Nest221. We'll keep it open so we can keep working on things. Thanks for checking in.

Thanks,

Jeff

Re: Can’t reach Printer over Nest Wifi

EdwardT — Sat, 10 Sep 2022 03:32:59 GMT

Hi Nest221,

Thanks for letting us know. To isolate the issue, could you try the steps on this link? Let us know how it goes.

Thanks,

Edward

Re: Can’t reach Printer over Nest Wifi

Princesss — Tue, 13 Sep 2022 03:53:35 GMT

Hi Nest221,

Chiming in-- have you seen our response posted above? Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Can’t reach Printer over Nest Wifi

Princesss — Wed, 14 Sep 2022 04:02:34 GMT

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Wifi and we'd be glad to assist you further.

Best,

Princess