topic Re: Not finding device in Nest Wifi

Not finding device

Stacytrep — Thu, 01 Sep 2022 22:07:46 GMT

We are tryI to add another mesh WiFi to our home and the router is not locating the new device when they are plugged in with the given cable.

Re: Not finding device

Anonymous — Fri, 02 Sep 2022 09:44:22 GMT

How did you connect the new device by cable: To your modem/ ISP router (wrong), or to the main/ master Nest Wifi LAN port (correct)?

Relevant info:

Re: Not finding device

EdwardT — Tue, 06 Sep 2022 00:56:28 GMT

Hi folks,

@Anonymous, thanks for the help!

@Stacytrep, how's it going with your Google Wifi? Still need our help?

Thanks,

Edward

Re: Not finding device

EdwardT — Fri, 09 Sep 2022 01:13:26 GMT

Hi Stacytrep,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: Not finding device

EdwardT — Sat, 10 Sep 2022 02:19:58 GMT

Hi Stacytrep,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward