topic Re: Problem with nest router in Nest Wifi

Problem with nest router

Joel2022 — Mon, 29 Aug 2022 11:28:29 GMT

Iam on to set up a new Wi-Fi with nest, done this serval times.

I got the wall unit where fiber comes in. if I connect a ethereal cable from it and direct to laptop i can surf the internet.

if I connect the cable to the nest router globe symbol, and another cable from the second port to the laptop I can surf on internet on laptop.

But when I try to set up a new Wi-Fi in google home app, it says it can’t connect to Wi-Fi…

I done factory reset on 2 router devices, I set up a new home in app twice, but I can not set up a Wi-Fi, same result every time.

I close the app, unplug wall unit and router serval times, but nothing helps. What on earth can be the problem ? Before a factory reset where I hold for 15 seconds until it turn yellow and then go over to white pulsing light always been working. But not now 😕 what might be the problem ?

Re: Problem with nest router

Anonymous — Mon, 29 Aug 2022 16:02:57 GMT

Make sure you have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).

Make sure the Google Home app has permissions to "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).

IPv6 on Nest Wifi has caused strange problems lately. One thing to try is to disable IPv6 ( https://support.google.com/googlenest/answer/6361450?hl=en ), add new Nest Wifi unit, then leave IPv6 off or enable it again.

Re: Problem with nest router

EdwardT — Fri, 02 Sep 2022 03:24:18 GMT

Hi folks,

@Anonymous, thanks for the help as always!

@Joel2022, how's it going with your Google Wifi? Have you tried the steps provided by olavrb? Keep us posted.

Thanks,

Edward

Re: Problem with nest router

Joel2022 — Fri, 02 Sep 2022 10:12:51 GMT

Thanks for the help Olavrb this was the solution for me

“Make sure the Google Home app has permissions to "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).”

For some reason the google home was not allowed in the phone local network. I turn that on, and it took 10 sec and the nest router was set up. Thanks a lot

Re: Problem with nest router

EdwardT — Sat, 03 Sep 2022 00:45:57 GMT

Hi Joel2022,

Thanks for the response. I'm glad to hear that you were able to get it working. Please observe it for now and let us know if anything comes up.

Thanks,

Edward

Re: Problem with nest router

EdwardT — Tue, 06 Sep 2022 01:25:09 GMT

Hi Joel2022,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Problem with nest router

EdwardT — Wed, 07 Sep 2022 01:43:49 GMT

Hi Joel2022,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward