topic Re: WiFi mash system problem with connection in Nest Wifi

WiFi mash system problem with connection

PvA1 — Sat, 03 Sep 2022 22:55:13 GMT

Hello,

i have a 2000sqft apartment with a WiFi mash system. The Router and 3 satellites.

on a daily bases I can’t surf and don’t have connection to the internet! I’m connected to the WiFi network but I can’t surf or use the network printer. So I will unplug 2 or all 3 satellites and after a reboot of them, everything works fine!

any idea or advice?

Re: WiFi mash system problem with connection

Jaymerr — Sun, 04 Sep 2022 02:49:38 GMT

Yes, same situation. Router plugged directly to the modem. Randomly stops sending signal on a regular basis

Re: WiFi mash system problem with connection

Jhonleanmel — Thu, 08 Sep 2022 01:00:53 GMT

Hey PvA1,

I’m sorry for the inconvenience this may have caused — let's see what's going on.

Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

Give these steps a try:

Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.)
Set a custom DNS at 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,

Mel

Re: WiFi mash system problem with connection

Jhonleanmel — Sun, 11 Sep 2022 22:06:24 GMT

Hey PvA1,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Mel

Re: WiFi mash system problem with connection

Jhonleanmel — Tue, 13 Sep 2022 19:28:28 GMT

Hey PvA1,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,
Mel