topic Re: Youtube is not working using Google Wifi in Nest Wifi

Youtube is not working using Google Wifi

barak1413 — Mon, 29 Aug 2022 18:33:06 GMT

I have Google Nest Wifi connected to my router.

Everything was working great, until couple of weeks ago, YouTube stopped working when i use the Google WiFi - it's getting stuck on buffering.

In contrast, using my router WiFi (not Google's) works seamlessly.

Any idea why?

Thanks.

Re: Youtube is not working using Google Wifi

Anonymous — Mon, 29 Aug 2022 19:21:19 GMT

"Using my router WiFi (not Google's)" indicates double NAT, which is not ideal. Nest Wifi itself is a router with NAT, firewall, DHCP. Any routers in front of it should be bridged.

But to your specific problem, try to disable IPv6 and see if that makes a difference:

https://support.google.com/googlenest/answer/6361450?hl=en

Re: Youtube is not working using Google Wifi

barak1413 — Tue, 30 Aug 2022 10:44:02 GMT

Thank you for your response.

IPv6 is already disabled in my Google WiFi. Should I enable it?

The thing is all other video streaming websites are working great.

Just the Google's services make me the desribed problem.

Re: Youtube is not working using Google Wifi

EdwardT — Fri, 02 Sep 2022 02:35:37 GMT

Hi folks,

@Anonymous, thanks for the help!

@barak1413, thanks for reaching out. How's it going? were you able to try bridging the router like olavrb mentioned? Keep us posted.

Thanks,

Edward

Re: Youtube is not working using Google Wifi

Bmiller915 — Fri, 02 Sep 2022 10:42:20 GMT

I'm having the same problem. Though in my cases some devices are working fine with the Google wifi and some aren't. But all work fine with the non google router and network. Would certain appreciate any help. I have tried everything I can think of. Flush DNS clear cache.

Re: Youtube is not working using Google Wifi

Oded — Sat, 03 Sep 2022 19:08:29 GMT

I have the same problem but the issue is with specific streaming. For example it take lots of time for youtube to play a video. It takes discord lots of time to connect to a voice channel. When i am connected directly to the router (not using google wifi) it works perfectly. I think it started a week ago.

Re: Youtube is not working using Google Wifi

EdwardT — Tue, 06 Sep 2022 01:21:46 GMT

Hi folks,

Thanks for letting us know. To isolate the issue, please try changing the DNS. Here's how:

Open the Google Home app.
Tap the Wi-Fi > Settings > Advanced networking.
Tap DNS.
Select Custom and enter 8.8.8.8 and 8.8.4.4.
Tap Save.

Let us know how it goes.

Thanks,

Edward

Re: Youtube is not working using Google Wifi

Oded — Tue, 06 Sep 2022 05:55:19 GMT

Tried it, did not help.

In my case I thnk it is related to IPv6. Once I disabled IPv6 everything started working perfectly.

I need to enable it again and see if the problem returns. (Will check later today)

Re: Youtube is not working using Google Wifi

EdwardT — Wed, 07 Sep 2022 05:11:35 GMT

Hi Oded,

Thanks for the update. Were you able to try turning on the IPV6 again? How did it go?

Thanks,

Edward

Re: Youtube is not working using Google Wifi

Oded — Fri, 09 Sep 2022 04:59:05 GMT

Enabled ipv6 two days ago but have not experienced the problems again.

Re: Youtube is not working using Google Wifi

EdwardT — Fri, 09 Sep 2022 23:47:50 GMT

Hi Oded,

Thanks for the update. I'm glad to hear that it's been working fine. Please observe it for now and let us know if anything comes up.

Thanks,

Edward

Re: Youtube is not working using Google Wifi

Princesss — Tue, 13 Sep 2022 00:04:47 GMT

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Youtube is not working using Google Wifi

Princesss — Wed, 14 Sep 2022 00:07:42 GMT

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest Wi-Fi and we'd be glad to assist you further.

Best,

Princess

Re: Youtube is not working using Google Wifi

barak1413 — Wed, 14 Sep 2022 11:44:54 GMT

Thanks I will check that out.

Re: Youtube is not working using Google Wifi

barak1413 — Wed, 14 Sep 2022 11:55:47 GMT

Still not working sadly 😞

Thanks.

Re: Youtube is not working using Google Wifi

EdwardT — Thu, 15 Sep 2022 02:20:43 GMT

Hi barak1413,

Thanks for the update. I'm sorry to hear that you're still experiencing the issue. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

Re: Youtube is not working using Google Wifi

ssadan — Thu, 15 Sep 2022 13:11:14 GMT

im also experiencing similar issues since last 2-3 weeks. mostly with Youtube and Microsoft Teams

Re: Youtube is not working using Google Wifi

EdwardT — Fri, 16 Sep 2022 02:09:06 GMT

Hi folks,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Edward