topic Google WiFi Not connecting xfinity in Nest Wifi

Google WiFi Not connecting xfinity

Mbleph — Fri, 09 Sep 2022 00:10:13 GMT

once WiFi reconnected after an outage google WiFi pods no longer connect. I have both enabled and disabled the bridge. I have restarted both the google home app and factory reset the pods. When bridge was connected no WiFi at all. With bridge off get WiFi but pods do not connect. Next steps?

Re: Google WiFi Not connecting xfinity

olavrb — Fri, 09 Sep 2022 06:06:12 GMT

Put modem/ router in front of Nest Wifi into bridge mode if it's not already, to avoid double NAT.

Then factory reset all Nest Wifi pucks using the physical button + delete the network from your Google Home home:

https://support.google.com/googlenest/answer/6246619?hl=en

Then set up the network from scratch, reusing the network name (SSID) and password so that devices reconnects automagically.

https://support.google.com/googlenest/answer/9548301?hl=en

If the device used for setup is iOS or iPadOS, make sure you have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).

Also make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).

Re: Google WiFi Not connecting xfinity

Jeff — Mon, 12 Sep 2022 22:08:48 GMT

Hi Mbleph,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Re: Google WiFi Not connecting xfinity

Jeff — Thu, 15 Sep 2022 22:24:59 GMT

Hi again Mbleph,

I'm just checking in once more to see if you were still looking for some help on this. If so, just let us know.

Thanks,

Jeff

Re: Google WiFi Not connecting xfinity

Jeff — Mon, 19 Sep 2022 17:58:33 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff