topic Re: Having to restart network everyday in Nest Wifi

Having to restart network everyday

RichJ — Mon, 08 Aug 2022 08:21:51 GMT

Hi,

In the last couple of months I am having to restart the network from the app everyday.

My iPhone shows it is on WiFi but no data will load on any browser or app. If I restart the network from the Home app it then starts working again.

Also, on my MacBook Air and iMac the WiFi will not connect at startup until I restart the device, then it is able to connect to the WiFi network and have internet connection.

Is there any reason why this has started happening?

+ For gaming, is it best to leave the DNS on Auto or use ISP?

Thank you

Re: Having to restart network everyday

EdwardT — Tue, 16 Aug 2022 22:18:18 GMT

Hi RichJ,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Google Wifi. I'd love to know more about this and I have a few questions:

Are you using a modem / router combo?
What’s the color of the light on the parent point?
Is this happening at a specific time?

Also, if you haven't yet, you could try the steps on this link to isolate the issue.

Looking forward to your response.

Thanks,

Edward

Re: Having to restart network everyday

RichJ — Fri, 19 Aug 2022 21:39:55 GMT

Hi Edward,

I'm using an Openreach modem with the Nest WiFi.

The colour on the main one is a solid white light.

I think it happens at any time.

Thanks,

Rich

Re: Having to restart network everyday

EdwardT — Wed, 24 Aug 2022 22:43:50 GMT

Hi RichJ,

Thanks for the response. Is it just a modem or does it also broadcast its own Wifi network? If it's broadcasting a network name, I would suggest enabling bridge mode on it. You can click on this link to learn more about this.

Thanks,

Edward

Re: Having to restart network everyday

RichJ — Thu, 25 Aug 2022 07:19:17 GMT

Hi Edward,

It's only a modem.

Rich

Re: Having to restart network everyday

EdwardT — Fri, 26 Aug 2022 05:51:11 GMT

Hi RichJ,

Thanks for the update. Were you able to enable the light of your Google Wifi? Does it change when the point goes out?

Thanks,

Edward

Re: Having to restart network everyday

RichJ — Fri, 26 Aug 2022 05:53:42 GMT

The light stays white all the time.

Re: Having to restart network everyday

EdwardT — Wed, 31 Aug 2022 03:42:32 GMT

Hi RichJ,

Thanks for the response. If you haven't yet, could you try resetting your Google Wifi back to factory defaults? You could use the same network name and password so your devices would automatically connect.

Thanks,

Edward

Re: Having to restart network everyday

EdwardT — Sat, 03 Sep 2022 03:53:16 GMT

Hi RichJ,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Having to restart network everyday

EdwardT — Tue, 06 Sep 2022 00:01:48 GMT

Hi RichJ,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Having to restart network everyday

RichJ — Tue, 06 Sep 2022 11:52:54 GMT

Hi,

I will give that a go. Is the restore the only thing you think that might resolve the issue?

Thanks

Re: Having to restart network everyday

EdwardT — Wed, 07 Sep 2022 00:02:42 GMT

Hi RichJ,

Thanks for the response. Based on the troubleshooting steps that you've done, that's the next thing that we could try. Please let us know the results once you've had the chance to try it.

Thanks,

Edward

Re: Having to restart network everyday

EdwardT — Sat, 10 Sep 2022 00:04:07 GMT

Hi RichJ,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: Having to restart network everyday

RichJ — Sat, 10 Sep 2022 10:07:14 GMT

Hi,

I have now performed the factory reset.

Thank you

Re: Having to restart network everyday

Jhonleanmel — Mon, 12 Sep 2022 20:42:44 GMT

Hi RichJ,

Thanks for the update. How is your network doing?

Best,

Mel

Re: Having to restart network everyday

Jhonleanmel — Sat, 17 Sep 2022 19:28:43 GMT

Hi RichJ,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Re: Having to restart network everyday

Jhonleanmel — Sun, 18 Sep 2022 19:35:04 GMT

Hi RichJ

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,

Mel

Re: Having to restart network everyday

RichJ — Mon, 19 Sep 2022 13:51:11 GMT

Hi,

I still get my iMac not connecting on first boot but after a restart it then connects. I have set it a reserved ip address now to see of that helps.

Thanks

Re: Having to restart network everyday

Jhonleanmel — Mon, 19 Sep 2022 18:37:19 GMT

Hi RichJ,

Thanks for the update. Have you had the same issue after reserving the IP address?

Thanks,

Mel

Re: Having to restart network everyday

Jake — Fri, 23 Sep 2022 17:56:50 GMT

Hey RichJ,

I wanted to check in and see if you managed to see Mel's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake