topic Re: Google Nest Wifi Packet Loss in Nest Wifi

Google Nest Wifi Packet Loss

Alex4 — Wed, 05 Jan 2022 08:56:45 GMT

Hi,

During mid Dec (~12/20), I have been experiencing frequent wifi instability. Packet loss (~30 seconds) for every 10 to 15 minutes of good connection. This is very noticeable for latency sensitive activities (playing games, discord, etc).

Some background on the setup:

- ISP: Sonic Fiber

- It is a Nest Wifi Router + 1 point combo. Device uses TP-link Archer T4U Plus wifi adapter.

- Router is 1 room away from the point, and the device used is in the same room as the point.

- Router Model: H2D, Software version: 13729.57.27

- Point Model: H2E, Software version: 1.54.275951

- Issue happens even when there's only 1 device connected to the wifi (directly to router and/or point).

Tried many fixes:

- Restart network, Reset wifi adapter (failed to resolve the issue)

- Turned off Nest Cloud Service (suggested by some forum, helped a bit the packet loss happen less often but still comes back every 40 to 60 minutes).

- Power cycle both router, point, and the ONT provided by Sonic which connects to the router. (failed to resolve the issue)

- Disconnected the point (the packet loss issue went away for couple days and came back on 1/3, I suspect it was due to device switching back and forth between connecting to the point and router. However currently the issue is reoccurring even when only the router was used and point is unplugged)

- Called Sonic ISP to reset on their side (MAC table etc), still no help.

Read many forums and this seems like an issue that exist in Nest Wifi for a long time?

Purchased the device and the adapter during Black Friday and there wasn't any issue using it until some time around 12/20.

I think some forum also mentioned that the Nest devices sends a huge chunk of packets every once a while which could cause the connection to be dropped on all device for a brief period of time. This description somewhat seems like it could cause the issue I am having but not sure how to confirm this.

It was frustrating using Nest Wifi at this point. Did not have issue using Netgear router (provided by Sonic ISP) before.

Is this a known issue with an ongoing fix?

Re: Google Nest Wifi Packet Loss

jd45390 — Wed, 05 Jan 2022 13:28:22 GMT

I have the same problem on my Google WiFi... using a Command Prompt and ping 8.8.8.8 -t I can watch a few packets go out, then, time out. I have tried everything. Suggestions, welcomed.

Re: Google Nest Wifi Packet Loss

Anonymous — Thu, 06 Jan 2022 07:05:19 GMT

I'm experiencing same issue around the same timeline. It has been extremely annoying experience after years of smooth service with Google onHub. It is clearly a firmware issue with latest update, but Google hasn't even acknowledged the problem.

Re: Google Nest Wifi Packet Loss

Jeff — Thu, 06 Jan 2022 18:41:04 GMT

Hi, all.

Sorry for the issues you're seeing here. It looks like we're seeing additional reports of this going around, so I've gone ahead and elevated this issue internally to another team to get more eyes on this. I hope to see some info soon about what is going on and I'll update the thread here when I know more.

Thanks.

Re: Google Nest Wifi Packet Loss

Jakeblake — Mon, 10 Jan 2022 04:31:39 GMT

I am having a very similar issue as you guys describing.

My internet connection was perfectly stable until about 2 weeks ago. When suddenly i am experiencing prolonged periods of high packet loss.

The scenario usually is. 5-10minutes of perfect low ping, 0% packet loss.

Followed by, 5-10mins of high packet loss. It's usually 5-15% packet loss. I noticed the issue in-game, however I can confirm via command line using ping command.

I am have a Google Wi-Fi Mesh network system.

Software v. 13729.57.27

Re: Google Nest Wifi Packet Loss

A587789 — Wed, 19 Jan 2022 01:21:14 GMT

Same issue here. 60 min of perfect use. Then 10 min of no access.

We are using the nest wifi with 4 access points.

Re: Google Nest Wifi Packet Loss

Jeff — Wed, 19 Jan 2022 23:01:51 GMT

Hey, everyone.

We have a lot of new reports that I'm noticing and I'm still keeping an eye on things. Unfortunately I still don't have news of when a fix might be ready, but I'm hoping to hear something sooner than later. I know this is frustrating for all of you. I'll share when I know more.

Thanks.

Re: Google Nest Wifi Packet Loss

Alex4 — Sun, 23 Jan 2022 00:42:17 GMT

Just to bump. This issue is still happening, at this point I am considering switching back to the old router...

Re: Google Nest Wifi Packet Loss

zain3 — Wed, 26 Jan 2022 15:47:35 GMT

I am also having problems for the past few days. This is really impacting my work as I work from home.

I notice packet loss during my calls.

Any updates on this?

Re: Google Nest Wifi Packet Loss

Alex4 — Thu, 27 Jan 2022 05:26:26 GMT

Just an update to see if it helps with anyone.

I messed around with some wifi adapter settings related to packet handling. There are couple:

- QoS support enabled

- Ldpc CAP enable for both VHT and HT

- Stbc CAP enable only for VHT

- VHT 2.4 G disabled since I don't use the 2.4 Ghz band therefore no need to support 2.4G via VHT.

After updating the above wifi setting the issue became okay I guess. I still feel occassional lag but the lag is bearable now (instead of ping jumping to 1000ms, it jumps to 100 to 200ms and drops back down).

I am guessing it could be Google Nest Wifi's software compatibility in handling some of those advanced features provided by wifi adapter so some tweaking was needed.

Hope this helps

Re: Google Nest Wifi Packet Loss

TheQuell — Thu, 03 Feb 2022 04:40:00 GMT

Any update I have been experiencing the same thing. Just randomly high packet loss in every game I play. It is getting quite frustrating. Contemplating just getting a new router.

Re: Google Nest Wifi Packet Loss

zain3 — Thu, 03 Feb 2022 05:03:05 GMT

I got a new router. Orbi from Netgear. https://www.netgear.com/home/wifi/mesh/rbk752/

Highly recommend it!

Re: Google Nest Wifi Packet Loss

M8S — Fri, 04 Feb 2022 01:22:22 GMT

I am seeing the same issue and it started at least a month ago. I have verified that this is for any traffic that is going through nest wifi. I have connected the same device to the carrier router on the same network and not seeing any issue at all. Google please fix this issue and if you can't fix at least downgrade to any previous stable release.

Re: Google Nest Wifi Packet Loss

TheQuell — Fri, 04 Feb 2022 01:25:40 GMT

Yeah I was trying to see if we can downgrade firmware but it def seems like that is also currently not possible. This release has made even some video calls choppy at times. Never had the problem before.

Re: Google Nest Wifi Packet Loss

omareduardo — Wed, 09 Feb 2022 09:26:39 GMT

Thank you, Jeff. Has there been any update? I'm considering replacing my Nest Wifi devices with a different brand due to these issues, but before going ahead and making the purchase wanted to see if there's a fix coming.

The connectivity issues are really impacting my work meetings.

Re: Google Nest Wifi Packet Loss

omareduardo — Wed, 09 Feb 2022 09:29:55 GMT

Thanks for sharing, but I'm curious, where/how do you change these settings?

Re: Google Nest Wifi Packet Loss

Avaclon — Sat, 12 Feb 2022 10:26:00 GMT

seeing same issue - around 30 sec of bad packet loss follow by 5~15 min of stability

Re: Google Nest Wifi Packet Loss

JNReese16 — Wed, 23 Feb 2022 01:18:41 GMT

Bumping this because it's still unresolved. Same issue

Re: Google Nest Wifi Packet Loss

WesR — Thu, 03 Mar 2022 16:01:20 GMT

Going on months now of dropped packets and poor connection on conference calls. I’ve ruled out the ISP by plugging into the main Google Wifi router: packet loss goes to 0 over several minutes.

On wifi I’m getting 3-8% dropped packets while pinging www.Google.com.

worked without issue for >2 years then just stopped being reliable. I’ve waited for a fix, but I’ve received no confirmation that there’s even a fix in the works.

Re: Google Nest Wifi Packet Loss

omareduardo — Thu, 03 Mar 2022 22:00:50 GMT

Same. After waiting with no updates, I switched to an Eero and haven't had any problems since. Got rid of my Nest Wifi router and access point. I used to recommend the product and bought one for me parents, so that was a tough decision for me, but have had stable Internet since then and that's all that I needed.