topic Re: Nest Router “offline” but WiFi working in Nest Wifi

Nest Router “offline” but WiFi working

Nater50 — Tue, 30 Aug 2022 23:02:36 GMT

My Nest Router has been showing offline for multiple weeks, meanwhile the network itself is working as it has. I’ve completely reset my network to factory standards. And set it up again. I’ve followed all suggested options I’ve been able to find on this forum with no luck. I am attaching photos taken 5 minutes before this post.

Also around the same time my Nest doorbell camera has begun turning off intermittently for no apparent reason. The router issue is the only thing I can assume is impacting my camera.

Re: Nest Router “offline” but WiFi working

Anonymous — Wed, 31 Aug 2022 13:39:29 GMT

For the router/ network appearing as offline, what have you tried? Have you tried disabling IPv6?

How does your network look like other than Nest Wifi, what's in front of it? Modem, router, switch etc. Trying to find out if you are running double NAT, which can cause strange issues like the ones described.

Re: Nest Router “offline” but WiFi working

SP2025 — Wed, 31 Aug 2022 15:09:00 GMT

I had the same issue the other day, what worked for me was: wifi settings (top right icon on your second pic), privacy settings, disable "Nest Wifi cloud services" (it might take a few tries in a few minutes to disable successfully), close the app, wait a few minutes before reopening the app, you can enable the option after it's normal.

Good luck.

Re: Nest Router “offline” but WiFi working

EdwardT — Fri, 02 Sep 2022 23:39:04 GMT

Hi folks,

@Anonymous and SP2025, thanks for the help!

@Nater50, how's it going with your Google Wifi? Still need our help?

Thanks,

Edward

Re: Nest Router “offline” but WiFi working

Nater50 — Sat, 03 Sep 2022 03:31:46 GMT

Yes sir. Issue remains.

It’s not related to the pace router that my fiber runes into the house on and I’ve attempted the privacy services route many times as it was suggested in previous threads.

no luck.

Re: Nest Router “offline” but WiFi working

Luistrevinopg — Sat, 03 Sep 2022 13:28:36 GMT

Yes! We still needing help!

I disable IPv6 and still offline and app shows everything is great!🤬 internet still slow.
Nest router not working at all!!

Disappointed!!

Re: Nest Router “offline” but WiFi working

EdwardT — Thu, 08 Sep 2022 02:07:28 GMT

Hi folks,

Thanks for the update. In some cases, this happens when you have double NAT. To isolate the issue, I would suggest enabling bridge mode on your ISP router. You can click on this link to learn more about this.

Thanks,

Edward

Re: Nest Router “offline” but WiFi working

Jhonleanmel — Sun, 11 Sep 2022 18:44:36 GMT

Hey there,

@EdwardT, thanks for the helpful responses.

@Luistrevinopg and @Nater50, chiming in to ensure everything is good here. Were you able to try the suggested step above? If so, how was it?

Keep us posted.

Cheers,

Mel

Re: Nest Router “offline” but WiFi working

Nater50 — Mon, 12 Sep 2022 15:19:58 GMT

No ma’am. The issue still remains deposite these trouble shooting steps

Re: Nest Router “offline” but WiFi working

Jhonleanmel — Mon, 12 Sep 2022 19:29:48 GMT

Hi Nater50,

Thanks for reaching out and I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,

Mel

Re: Nest Router “offline” but WiFi working

Jhonleanmel — Sat, 17 Sep 2022 21:17:29 GMT

Hi Nater50,

Checking back in — have you had the chance to fill out the form?

Best,
Mel

Re: Nest Router “offline” but WiFi working

Jhonleanmel — Tue, 20 Sep 2022 22:05:06 GMT

Hi Nater50,

Do you still need help with your Google Nest Wifi? If so, please fill out this form.

Regards,

Mel

Re: Nest Router “offline” but WiFi working

Jhonleanmel — Sat, 24 Sep 2022 21:01:27 GMT

Hi Nater50,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel